We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
Salary: €40,000/yr
Schedule: 5:00 AM to 2:00 PM Ireland (Wednesday to Sunday ; Monday and Tuesday off) - likely will change to 6AM or 7AM start time
Type of Contract: Full Time Employment
Work Set Up: Permanent Remote / Work-At-Home
Equipment Provision: Bring-Your-Own-Device (BYOD)
Job Summary: The Technical Support Representative III is responsible for providing advanced technical support to customers who are experiencing complex technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers.
What does a day in the life as a Technical Support Representative look like?Provide advanced technical support to customers who are experiencing complex technical issues with their products or services while delivering excellent customer serviceIdentify and troubleshoot advanced technical problems, and provides timely and effective solutions to customersCommunicate technical solutions to non-technical customers in a clear and concise mannerReport system issues to leadershipDocument customer interactions and technical issues in a customer relationship management (CRM) systemProvide feedback on product improvements and enhancements based on customer feedback and technical issuesContinuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborate with other departments as needed to resolve customer issuesMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all timesAdhere to company policies and proceduresMeet or exceed performance targets for related KPIs Perform other duties as assignedWhat are the required qualifications of a Technical Support Representative?3 years experience in a technical support role or equivalentCrypto-currency background and hands-on experience Familiarity or experience in scripting, coding is a plus Must have high school diploma or equivalentMust be 18 years of age or olderStrong communication skills, both verbal and writtenAdvanced technical troubleshooting skills in hardware, software, and/or network systemsProficiency in using computer applications and softwareExperience using a CRM preferred, but not requiredWhat are the core competencies needed as a Technical Support Representative?Customer Service/FocusTechnical KnowledgeCritical ThinkingInvestigative Mindset/CuriosityPatient and Empathetic AttitudeTeamworkResults-oriented#abetterwaytogrow
Ninja Perks and Benefits
● Competitive compensation
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
