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Senior Technical Support Executive

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
India

Offer summary

Qualifications:

Experience in technical support, Knowledge of hardware and software troubleshooting.

Key responsabilities:

  • Troubleshoot technical issues
  • Provide timely customer feedback and support
  • Install, configure, and repair hardware and software
  • Support new applications roll-out and manage multiple cases
  • Evaluate new technologies and conduct equipment checks
ANS IT INDIA PVT. LTD. logo
ANS IT INDIA PVT. LTD. SME https://ansitindia.com/
11 - 50 Employees
About ANS IT INDIA PVT. LTD.
At ANS IT INDIA PVT LTD, we specialize in providing innovative and reliable telemetry solutions that connect people, devices, and data. Our expertise lies in helping businesses unlock the power of telemetry to drive innovation and make data-driven decisions.We believe in delivering the highest standards of quality, reliability, and customer service to our clients. Our team of experienced professionals works tirelessly to design, develop, and implement customized telemetry solutions that meet the unique needs of each client.Whether you're looking to optimize your operations, improve efficiency, or gain deeper insights into your business, we're here to help. Connect with us to learn more about our telemetry solutions and how we can help you build a smarter world. #ANSTITINDIA #telemetry #smarterworld
See more ANS IT INDIA PVT. LTD. offers

Job description

Logo Jobgether

Your missions


Identifying Hardware And Software Solutions.

Troubleshooting Technical Issues.

Diagnosing And Repairing Faults.

Resolving Network Issues.

Installing And Configuring Hardware And Software.

Speaking To Customers To Quickly Get To The Root Of Their Problem.

Providing Timely And Accurate Customer Feedback.

Talking Customers Through A Series Of Actions To Resolve A Problem.

Following Up With Clients To Ensure The Problem Is Resolved.

Replacing Or Repairing The Necessary Parts.

Supporting The Roll-Out Of New Applications.

Providing Support In The Form Of Procedural Documentation.

Managing Multiple Cases At One Time.

Testing And Evaluating New Technologies.

Conducting Electrical Safety Checks On Equipment.


Salary

12000 - 18000 INR (Per Month)


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Hardware TroubleshootingNetwork Troubleshooting

Soft Skills

  • Multitasking
  • Detail-Oriented
  • verbal-communication-skills
  • analytical-skills
  • Customer Service
Are you interested?

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