Offer summary
Qualifications:
Bachelor's degree in a related field, 2+ years of experience in customer service.Key responsabilities:
- Lead and manage a team
- Respond to client inquiries
- Monitor workflow and SLA's
- Develop processes for improvement
Match score not available
Priority access
Match score not available
Team Lead (Healthcare Account) - Imus
72% Flex
Job description
Your missions
About Neolytix
Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.
Work with a company where your work can make a real impact!
- We are a boutique company respected and loved by our clients providing no-nonsense advice on key issues that impact them.
- 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating!
Roles & Responsibility
- Lead a team of Customer Service Professionals.
- Respond to clients on any process related queries and manage 1st level escalations.
- Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s.
- Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
- Develop processes to improve productivity and quality of the team.
- Participate in the new pilots projects & work towards proper transition of knowledge to team.
- Work with managers to resolve any personnel problems or conflicts that may arise in the team.
- In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
- Identify trends within the portfolio to aid collections and improve the productivity.
Technical Requirements:
- Internet speed of 30MBPS or higher.
- i5 or higher processor/Mac 2020 or later.
- Minimum of 8 GB RAM.
- Private and quiet dedicated home office area.
- Backups in case of power or Telco interruptions.
- Good headset and webcam.
Job Type: Full-time
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory. Soft Skills
- Leadership
- Conflict Resolution
- Interpersonal Skills
- Problem Solving
- Analytical Thinking
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