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Norwegian Customer Service

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Greece

Offer summary

Qualifications:

Fluent in Norwegian, Working proficiency in English, Experience in Technical Support preferred, Tech-savvy, IT understanding & troubleshoot.

Key responsabilities:

  • Provide technical support and exceptional customer service
  • Troubleshoot basic technical issues and follow steps
Recruit4 Work SL logo
Recruit4 Work SL Human Resources, Staffing & Recruiting Scaleup https://www.recruit4.work/
11 - 50 Employees
About Recruit4 Work SL
Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities. Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation? A company specialized in recruitment and selection will take those aspects seriously in the profile. Recruit4.work is such a company. Recruit4.work searches and finds candidates at any level. We will find you the man or woman who fits seamless within your organisation structure and culture as regards to education, experience, caracter and ambitions. We guarantee that there will be the optimal click between your company and your new professional. Therefor you can be sure that your new employee will be a reinforcement in every way to your organisation, also at the long term. Please, call for more information. You may also call this number if you have any additional questions. Spain: +34937370972 Netherlands: +31103400345
See more Recruit4 Work SL offers

Job description

For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have.

Our ideal candidate is
  • A natural team player - we believe in supporting and developing our people,
  • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
  • Tech savvy - you'll be working a lot with consumers with problems relating to mobile devices. You have the ability and will to absorb knowledge
Required skills
  • Fluent in Norwegian
  • Working proficiency in English
  • Experience in Technical Support is preferred
  • Self – Sufficient & confident in troubleshooting basic technical issues related to Connectivity, Systems & Devices
  • Ability to follow technical troubleshooting steps
  • Excellent communication skills
  • High understanding of IT topics such as storage, networking, mobile device management
  • You display of a strong customer focus and promotion of a commitment to excellence
  • Previous customer service experience is a plus
  • Ability to show empathy towards customers
  • You have a positive & flexible attitude
  • Attendance and punctuality
  • Ability and will to absorb knowledge
Benefits
  • Excellent benefits package
  • Multilingual and excellent work environment to provide the customer service
  • Extensive training
  • Adaptation to Greek culture and Greek language courses
  • Internal employee incentives
  • Located in an amazing office in Greece with excellent transport links
  • Excellent relocation package with a great support system for non local hires
  • Extra private health insurance
  • Enjoy life in Greece, there are loads of social & sports events
Location

Remote, must be based in Greece

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
NorwegianEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Customer CentricityTechnical SupportPositive Psychology

Other Skills

  • Troubleshooting (Problem Solving)
  • Verbal Communication Skills
  • Information Technology
  • Punctuality
  • Physical Flexibility
  • Customer Service
  • Empathy
Are you interested?

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