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Client Servicing Agent

Remote:

Full Remote

Contract:

Full time

Work from:

Anywhere

Offer summary

Qualifications:

Experience with user KYC enquiries, Analytical and problem-solving skills, Work well in a team, Experience in financial trading, Excellent communication skills.

Key responsabilities:

Handling user enquiries (KYC, account management, promotion)
Managing escalated user enquiries with internal stakeholders

Flipster Fintech: Finance + Technology Scaleup https://flipster.xyz/

51 - 200 Employees

See more Flipster offers

Job description

Your missions

🚀 About Flipster

Flipster(flipster.io) is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can't even imagine yet. We aim to propel their development and uncover potential.

As a Client Servicing Agent at Flipster

We are seeking a Client Servicing Agent to join the Flipster operations team. The ideal candidate must possess a keen interest in cryptocurrency and blockchain technologies, basic knowledge of financial products and exchange services. In this role, you will be responsible for answering user KYC related enquiries, account registration and account management related enquiries, promotion and event enquiries and managing escalation and follow up of user enquiries.

Responsibilities

Handling user enquiries including:

KYC related enquiries

Account registration and account management

Promotion and Event-related enquiries

Wallet and Asset related enquiries

Managing escalation and follow-up of user enquiries with internal stakeholders

Qualifications

Prior experience dealing with user KYC enquiries

Strong analytical and problem-solving skills

Ability to work well with a team in a 24/7 trading environment

Experience with financial trading, preferably in cryptocurrency exchanges