Manager, Combo Retirement Plan Consulting

Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.

Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what’s next for their retirement plans.

PURPOSE OF POSITION

The Manager of Combo Retirement Plan Consulting is a role designed for a motivated, detail-oriented retirement plan professional with strong leadership skills. Within the Cash Balance team, the Manager will oversee a team of combo retirement plan consultants (CRPC) and be responsible for managing workflow and ensuring deadlines, service, and compliance expectations are met. This role requires in-depth knowledge of both Cash Balance and 401(k) plans and the ability to coach and develop staff. 

PRIMARY DUTIES AND RESPONSIBILITIES

• Manage a team of 8-12 combo retirement plan consultants (CRPC)
• Motivate, lead, and support team members to provide excellent customer service while meeting internal and regulatory deadlines
• Interface with Actuarial Analysts and Analysts on a regular basis to coordinate continuous and holistic process improvement Clearly document CRPC processes and update as needed
• Resolve and provide solutions for internal questions and issues that arise within team
• Communicate with clients, financial advisors, CPAs, and other professionals on escalated service or compliance related items regarding the team of consultants. 
• Develop procedures that will improve efficiency between CRPC’s, and Actuarial staff and make recommendations for changes, and assist in implementing changes within the team
• Train and mentor CRPC staff and new hires. 
• Be a subject matter expert in combo plan administration (DC & DB) compliance testing and consulting. 
• Monitor CRPC productivity and work completion 
• Create reports monthly documenting CRPC work progress using PensionPro and provide to Director, Defined Benefit Administration.
• Assist team with ASC software related questions surrounding Cash Balance and 401(k) plan administration
• Review and approve billing for all DC plans within the Cash Balance Team. 
• Point of contact for a small block of key client relationships on the team
• Lead special projects and initiatives as needed
• Perform annual performance reviews and set personal goals for CRPC’s to achieve

COMPETENCIES REQUIRED

• Expert knowledge of DC and DB stand alone and combo plan testing. Including minimum and maximum funding rules, ADP/ACP, 401(a)26, 415, 410(b), Top Heavy and 401(a)(4) non-discrimination testing
• Ability to manage staff located in remote locations
• Coach, motivate, and mentor employees to achieve company goals in a results-oriented team environment
• Key contributor to the improvement of the company’s operations processes and procedures
• Must be detailed and possess strong organizational skills
• Time management focused adhering to deadlines and timelines
• Ability to analyze complex situations and provide solutions
• High proficiency with Microsoft Office applications
• Demonstrated excellence in written and verbal communication
• Conveys a professional and positive attitude while leading a team in a fast-paced environment

EDUCATION AND QUALIFICATIONS

• High school diploma or GED required 
• 3+ years of training, supervisory and/or management experience in the 401(k)/Cash Balance Combo Plan environment
• 3+ years of experience with preparing actuarial valuations and combo compliance testing within ASC software required 
• Broad knowledge of the retirement plan industry
• ASPPA and/or ERPA designation preferred

REMOTE WORKING REQUIREMENTS

As a remote-first company, we have compiled expectations for a successful remote work environment:

• Ability to build rapport with others remotely while working productively with limited in-person interaction
• Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely
• Designate a quiet, and well-lit space free of as many distractions as possible
• Be online and available to work during designated business hours in local time zone
• Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus
• Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint

BENEFITS

Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:

• A virtual-first work philosophy

• 401(k) with up to 4% match

• Generous paid time off starting with four weeks, in addition to 9 paid holidays and 2 paid floating holidays

• Paid Parental Leave

• A variety of medical, dental and vision plan options including Definiti subsidized premiums

• Company-paid life insurance and short-term disability insurance

• Bonus plan eligibility