D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
For this role we are looking for someone to join our team in Prague, CZ. The job will be in night shift.
Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
Meticulous documentation of end user issues in ITSM tool
Adherence to processes and knowledge documents
Ticket backlog management
Continuous service improvement activities – knowledge script creation, training document updates etc.
Close collaboration with Onsite IT technicians from all over the world
Work outside of standard business hours and on weekends
Requirements
Fluent in English and German (is an advantage) any other language is a plus
Advanced knowledge of MS Office applications (is a plus)
Strong problem-solving and analytical abilities
Good communication skills
Attention to detail and ability to multi-task
Ability to work independently and effectively
Readiness to follow directions and best practices
Planning and organizing skills
Ability to work well in a team and be supportive
Candidates have to declare a Criminal record extract not older than three months
Benefits
Is IT in your DNA?
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