Offer summary
Qualifications:
Proven ability in customer service, Proficiency in MS Office tools, Excellent communication and documentation skills, Team-player with stakeholder management abilities, Familiarity with ITIL preferred.
Key responsabilities:
- Participate in operational meetings and assist in driving customer service outcomes
- Coordinate activities, meetings, and data collection for clients
- Review tickets, monitor performance metrics, respond to inquiries professionally
- Maintain operational documentation for assigned customers and escalate concerns
- Assist the team with knowledge management gaps and compliance with security policies