Service Optimizer* - APAC

About TOMRA 
TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries and is committed to building a more sustainable future.
TOMRA has ~100,000 installations in over 80 markets worldwide and had total revenues of ~1.1 billion NOK in 2021. The Group employs ~4,600 globally and is publicly listed on the Oslo Stock Exchange (OSE: TOM). 
TOMRA group established a wholly-owned subsidiary in Xiamen, China in 2010, including 2 business divisions of collection and sorting. As the headquarters of Greater China, TOMRA carries out the export of core modules and spare parts of collection equipment import and sales of complete sets of sorting equipment.

In early 2015, the sorting division established a R&D center in Xiamen to carry out independent R&D, production and sales in the market segments of sorting equipment, focusing on the Chinese market and promoting to global customers.

关于陶朗集团
陶朗集团成立于1972年，创立之初，陶朗主要设计、制造和销售用于收集废弃饮料瓶的自动退瓶机。如今，陶朗提供技术领先的行业解决方案，包括先进的废弃物收集系统，以及用于资源回收、食品、矿产等领域的领先分选技术，致力于创造一个更可持续的未来。
陶朗集团在全球80多个国家和地区拥有约10万台设备安装量，2021年总收入约为11亿欧元。集团在全球拥有约4600名员工，并在奥斯陆证券交易所（OSE:TOM）上市。
陶朗集团于2010年在中国厦门成立全资子公司，包含收集和分选两大事业部，并作为大中华区总部，开展收集设备核心模块和零配件的出口、分选设备的整机进口和销售。
2015年初, 分选事业部进一步在厦门成立了研发中心, 针对分选设备的细分市场领域进行独立自主的研发、生产和销售，以中国市场为重心并推向全球客户。

This is a optimizer position for APAC focusing on Waste Recycling development. Location can be in some major cities in South Korea, Taiwan, Japan, SEA, Australia, India.

Main tasks are:

1. Field service work (warm commissioning, testing, integration, optimization)
2. Providing high level technical phone support and field response for equipment and customer issues to people within and outside the organisation
3. Give support to Sales and Project Management and strives for project acceptance
4. Training for customers as well as for Tomra Field Service Engineers
5. Provides detailed field reports that are useful for the whole organisation after every technical intervention
6. Close cooperation with German head quarter on technology development
7. Backup for maintenance and repair, predominantly for Recycling

1.       Excellent communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user friendly manner
2.       Fluent in spoken and written English
3.       Excellent technical problem-solving, troubleshooting, and follow-up skills
4.       Ability to relate to customers, their views and issues, locally and in other countries and cultures
5.       Solution driven attitude

1.       University or College studies in preferably Electrical Engineering or Waste Management

2.       Minimum 3 years “hands-on” experience in industrial Equipment and/or application support role

3.       TOMRA machine experience is a plus

4.       Fluent in English, Excellent ability to deal effectively with customers and internal stakeholders at professional level.

5.       Proven teamwork skills, excellent interpersonal, written and oral communication skills. Be comfortable working in a multinational environment

6.       High flexibility and willingness to travel in different countries in Asia.

7.       Being self-motivated and having the proven capacity to fully complete tasks

8.       Other Asian languages beneficial

*Tomra does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

Most important – it’s a match!

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