PACS Support Analyst

Description:

CTG is seeking an AGFA PACS Analyst for a remote opportunity, supporting the imaging module and other ancillary applications related to radiology, cardiology, and imaging.

 

Job responsibilities will include:

• Provide application support services for imaging systems including AGFA Impax and Qdoc, and Mach7 VNA PACS systems. Other in scope applications may include Powerscribe 360, DynaCad, TomTec, PenRad, Philips Intellispace PACS, and others.
• Monitor incident queues and resolve break/fix issues, meeting documented SLAs.
• Analyze service requests, and make recommendations related to best practices
• Follow client's documented Demand Management process to obtain approval for changes.
• Build application changes in Test, work with user to complete testing, and move to production according to the client's change control process.
• Provide support for projects and other special application initiatives
• Troubleshoot complex user errors and provide timely and high quality customer service
• Document issues and solutions
• Participate in the day to day tracking and follow-up on issues and questions of daily operations.
• Validate and support system testing efforts
• Work with client users and functional teams as needed
• Escalate issues to the vendor as needed, and monitor vendor tickets for resolution
• Utilize the ticket management system to track issue status and work volume
• Participate in a 24/7 after hours on call rotation After an initial Knowledge Transfer period of 2 to 4 weeks at the client site, work will be performed remotely.

Required Skills:

• 5+ years' experience in support and build of AGFA Impax & QDoc, as well as Mach7 VNA.
• Prefer experience with Nuance PowerScribe 360 and other ancillary imaging applications for radiology and cardiology.
• In depth knowledge of Radiology workflows required; Rad Tech certification is preferred Excellent troubleshooting skills, with the ability to communicate resolutions to customers
• Prefer prior experience working remotely to provide production support
• In depth knowledge of radiology and cardiology imaging workflows required
• Knowledge of ITIL Incident, Problem, and Change Management

If interested, please email Morgan.Fickert@CTG.com!

 

The expected base salary for this position ranges from $100,000 to $130,000.  Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained.  In addition to salary, a competitive benefit package is also offered.

Pay Range: USD $100,000.00 - USD $130,000.00 /Yr. About Us: CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit https://protect-us.mimecast.com/s/kW4GCL9ROLfwJ1koSWBYDc?domain=ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.