Customer Support Engineer II

Overview:

Gray Solutions is not your typical player in the industrial automation field. Our culture is defined by relentless determination, a passion for innovation, and a refusal to accept "can't" as an answer. We boldly go where others hesitate, turning industrial challenges into boundless opportunities. If you're a high-energy, audaciously curious individual who thrives on challenges, Gray Solutions is the place where you can truly make your mark.

We are seeking a highly skilled and detail-oriented Customer Support Engineer to join our dynamic and fearless team. The successful candidate will play a crucial role in ensuring the highest standards of quality in our projects.

• Collaborate with partners or customers as needed to promptly troubleshoot various customer systems
• Participate in requirements gathering, estimating, service contract or proposal development
• Lead solution development to support testing and commissioning activities as required by customers and partners
• Provide on-site commissioning support and customer training as required, including the supervision of other team members and partners
• Responsible for the communication, implementation, and enforcement of our safety program on-site
• Support a cohesive team environment by working cross-functionally with others
• Maintain close relationships with key contacts at designated customers and ensure our understanding of customer operations and challenges
• Responsible for developing the technical skills of other team members and directing the work of others
• Other duties may be assigned

• Establishing trust and maintaining customer relationships are key responsibilities of this role.
• Ability to multi-task and work independently in a fast-paced, hyper-growth environment is a must.
• The candidate must possess the appropriate training or experience to be able to quickly understand complex technical solutions.
• This position includes extensive customer interaction at a functional and technical level, team members must possess excellent oral and written communication skills.
• The candidate must have extensive programming and troubleshooting skills in at least three (3) of the following individual technologies:
• Robotics & Vision – Robotics, Advanced Vision Systems, Advanced Motion Control
• Automation – Rockwell, Siemens, Modicon, Omron
• Digital Transformation – Rockwell, Siemens, Wonderware, OSI PI, TrakSYS, Parsec
• OT Infrastructure – Networking, Servers, Cyber Security
• 2+ years of demonstrated professional work experience in integration, automation, information systems, or IT/OT networking.
• Candidates may have a degree in engineering or computer science or equivalent experience in industrial application.
• Travel is a regular expectation of this role and depends upon the location of projects and customers, the stage of project execution, and your role in the project. Travel may also be required for annual company meetings and some training.
• Project-related travel to customer site meetings and team check-ins as needed will be less than 25% of annual hours worked.
• While the role requires travel, every effort is made to accommodate team members’ family and personal requirements

What We Offer:

Sure, we have the typical “competitive salary, paid vacation, healthcare, and 401(k) blah blah blah” that everyone else has, but we’re not here to be average. After all, the best and brightest in the business deserve top-notch benefits.

• An energetic environment that breeds curiosity
• Opportunities to drive change and shape the future of industrial automation.
• Ongoing training and development to keep you at the forefront of innovation.
• A culture where "can't" isn’t on the table, and challenges are embraced.

If you’re ready to harness the power of “can’t” and turn it into a resounding “can”, apply today. Gray Solutions is the place where fearless individuals reign supreme, and "can't" is where we come in.

The wage range for this role takes into account a wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; as well as other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current range is $70,000 to $125,000.

Gray Solutions is an equal opportunity employer. We celebrate diversity and welcome applications from individuals who dare to challenge the status quo.

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