Viseven Group is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.
The rapidly expanding team includes more than 700+ highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at 8 offices: in Kyiv, Zhytomyr, Vinnytsia, Ternopil (Ukraine), Tallinn (Estonia), New Delhi (India) and Bridgewater (NJ, USA).
Responsibilities:Coordinate with the overall strategy and project deliveries with the CGU head and bridge the business needs with the technical team Create and manage a scope of project deliverables and communicate it to stakeholders (both external and internal)Determine the priority of project backlog items to deliver the maximum outcomeAct as a liaison for business stakeholders and end-users, determining whether each story meets their shared expectationsServe as primary contact for customer technical inquiries and concernsPerform customer negotiations for delivery milestonesEnsuring that systems, procedures, and methodologies are in place to support outstanding service delivery.Taking accountability for service delivery performance, meeting customer expectations, and driving future demandTaking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviewsDevelop process improvements to achieve effectiveness and time-savingManage a delivery team to ensure timely and accurate customer deliveriesPerform resource allocations and workload assignments according to delivery requirementsEvaluate the performance of team members and determine training needsBuilding strong relationships with teams and stakeholders to enable effective dialogue exchange between departmentsEvaluate progress at each iteration - make sure that the development delivers the expected outcomesProviding accurate and regular reports to the management on the performance of the service deliveryReport delivery status to customers and organize delivery of all required documentationPrepare recommendations for business decisions that need to be made to meet customer expectationsRequirements:Upper-intermediate level of English and French, both speaking and writing4+ years of relevant experience as a Delivery manager (Product Owner, Project Management or Business Analysis)Working experience with Jira, Confluence, MS ProjectMultitasking, the ability to work on several projects simultaneouslyExperience in the process set up inside the Scrum teamExperience in personas writingExperience in working with SaaS applicationsExperiences with modeling notation (bpmn, uml)Strong organizational, negotiation, and conflict-resolution skillsProduct development mindsetWhat we provide:
We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with highly competitive compensation and exceptional benefits, such as:
· Competitive compensation and regular performance based salary and career development reviews
· Passionate experienced team, friendly atmosphere
· Professional and career growth
· Paid time off - 18 business days per year (20 business days after 2 years of cooperation) + national public holidays
· Non-documented sick leave - 4 business days per year
· Documented sick leave - 20 business days per year
· Family leave - 3 paid business days in case of marriage, childbirth or bereavement
· English learning courses
· Opportunities to participate in professional forums and conferences
· Regular corporate events and team-buildings
· Enjoyable working environment: comfortable and fully equipped office and possibility to work from home
