Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 22 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.
Aprio is seeking a highly experienced Senior HubSpot CRM Manager to lead the optimization and strategic growth of Aprio’s HubSpot CRM system. This role requires at least 7 years of experience with HubSpot and a proven track record of success in managing complex CRM implementations. As a team leader, you will be responsible for overseeing a small team, fostering a collaborative environment, and ensuring exceptional internal support.
Position Responsibilities:
CRM Optimization: Design and manage custom objects to streamline business processes within HubSpot. Establish and maintain clear object associations and label management for user clarity. Standardize naming conventions for properties, objects, workflows, reports, lists, and dashboards to ensure consistent user experience. Manage and audit user accounts and permissions to uphold security best practices. Data Quality Champion: Conduct regular audits of properties, objects, and non-marketing assets to identify and address data quality issues. Oversee property creation and update requests, ensuring data accuracy and consistency. Develop and implement automated solutions to streamline data cleaning and improve overall data quality. Utilize HubSpot Operations Hub to effectively manage, curate, and synchronize data across the platform. Integrations Expert: Identify opportunities for improvement of existing integrations within HubSpot and develop solutions to enhance efficiency. Monitor the health and performance of enterprise application integrations within HubSpot, proactively addressing any issues.Helpdesk & Knowledge Base Leadership: Oversee the HubSpot Team helpdesk, providing guidance and resolving internal user tickets related to HubSpot functionality. Lead the development and quality control of new solutions for the internal HubSpot knowledge base, ensuring comprehensive and user-friendly resources. Foster a collaborative environment within the HubSpot team, providing ongoing coaching and mentorship. Qualifications:Minimum of 7 years of experience with HubSpot CRM, including extensive knowledge of Sales Hub, Marketing Hub, and Operations Hub functionalities. Proven track record of successfully designing, implementing, and optimizing complex CRM solutions within HubSpot. Strong understanding of data quality principles and experience in utilizing data management tools to ensure data integrity. Excellent communication, collaboration, and leadership skills with the ability to motivate and mentor a small team. Experience building and maintaining a comprehensive knowledge base. Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues. Excellent attention to detail and a commitment to delivering high-quality work. Amenable to work Eastern Time (Nightshift work schedule)Preferred Qualifications:CRM management experience for professional services firms. Agency experience. Perks/Benefits we offer for full-time team members:
- Wellness program
- HMO coverage
- Rewards and Recognition program
- Free shuttle service (provided by CDC | for onsite employees)
- Free lunch meal (For onsite employees)
- On-demand learning classes
- Discretionary time off and Holidays
- Performance-based salary increase
- Discretionary incentive compensation based on client or individual performance
- Hybrid set up to selected roles/location, terms and conditions may apply
- CPA & Certification Assistance and Bonus Program
What's in it for you:
- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
- A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.
- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
- Competitive compensation: You will be rewarded with competitive compensation.
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
