Field Service Supervisor

TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths for more than 30 years in the food industry. Our US Food division is based in Sacramento, CA. and we are always seeking talented and passionate individuals to join our organization.

At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.

At TOMRA Food, we are committed to our brand and as we continue to invest globally, we are looking for passionate and driven Field Service Supervisors to join our team. Your work will be purposeful, and you will play an important role in helping the business achieve some exciting goals.

As a Field Service Supervisor at TOMRA, you will be responsible for leading and supervising a team of Field Service Engineers. You will ensure the efficient and effective delivery of technical support, maintenance, installation, and customer training services for TOMRA's sorting equipment. Your role will aim to optimize the performance of TOMRA's solutions, enhance customer satisfaction, and maintain high standards of service excellence.

Primary Job Functions 

• Deliver excellent customer service to both external and internal customers.
• Drive the team to meet goals for customer satisfaction, revenue, and cost control.
• Respond to and resolve inquiries from customers, Sales Agents, and Area Sales.
• Collaborate with Managers and Field Service Engineers (FSEs) on technical issues.
• Travel to customer sites as needed to resolve unresolved technical issues.
• Research and analyze field reports and maintenance checklists to solve problems.
• Perform quarterly KPI and annual reviews with the team.

About you

• A Bachelor's degree in electrical, electronic, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or equivalent experience. 
• 2+ years of supervisory experience with customer service background.
• Working knowledge of electronic system troubleshooting, PC repairing, diagnostic testing, analog and digital circuits, electrical power circuits, PLC circuits, and basic test equipment such as oscilloscopes and voltmeters.
• Strong analytical skills and clear communication abilities.
• Proficiency in English and French preferred
• Extensive domestic and international travel, up to 70%.
• Must be able to obtain a valid passport and must be able to obtain a visa to work in Canada and the US.

Why work for us:

You will have long-term career opportunities, with a globally renowned company and the following:

• Strong benefits offering with medical, dental and vision plan options that cover premiums at 100% for employees
• Healthy PTO policy with 31 days annually (sick, vacation, holiday) which increases with each year of seniority
• Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste
• Inclusive company culture that values diversity, well-being and strong camaraderie among our teammates
• Global career opportunities with a strong record for promoting internally
• Professional training and development: We are passionate about people and seeing them succeed
• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged

At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you. 

For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated base pay range for this position is $90,000 - 100,000 CAD.