Offer summary
Qualifications:
Several years IT Service Desk experience, ITIL methodology and certification.Key responsabilities:
- Lead team of 10-18 people
- Manage daily workload and escalations
Match score not available
Priority access
Match score not available
Career Opportunities: Team Lead - ServiceNow (66173)
72% Flex
5001 - 10000
Employees
Job description
Your missions
My responsibilities:
As a Team Lead within the International IT Services department of ALDI Süd, you would lead a team of 10-18 people and provide a comprehensive IT service.
- Perform daily operational tasks based on defined SLAs and KPIs
- Ensuring quality standards, increasing customer satisfaction
- Optimal allocation of daily workload
- Continuous development and motivation of direct reports
- Participate in the selection of new staff and in the training of new recruits
- Continuous development of services and service portfolio
- Analysing complex cases and liaising with external partners
- Managing escalations
- Working on a daily basis with the HR department and other partner departments
The knowledge I own:
- Several years of experience at IT Service Desk
- At least 2 years Team Leader experience
- Experience in managing staff in a team environment
- Comprehensive knowledge of professional basics (software, hardware, network)
- Excellent knowledge English, German would be an advantage
- Knowledge of ITIL methodology (Foundation and/or Service Operation certification an advantage)
- Excellent communication skills
- Self-starter, proactive and analytical mindset
- Flexibility in terms of new tasks and change management
- Commitment to working on a continuous basis
The offer that would convince me:
- Possibility to improve yourself in a constantly growing organization
- An above-average salary
- Intensive individual and practical training
- Varied and interesting tasks
- Pleasant working environments
- Possibility to work from home
- A secure, long-term employment opportunity
Place of work:
Budapest
Start of work:
as soon as possible
Apply online:
Please use our online application and attach your resume.
Required profile
Experience
Level of experience: Mid-level (2-5 years)
Industry :
Retail (Super / Hypermarket)
Spoken language(s):
EnglishGerman
Check out the description to know which languages are mandatory. Soft Skills
- Leadership
- Networking
- Excellent Communication
- Proactive Mindset
- Analytical Thinking
- Flexibility
- Adaptability
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