Senior Account Manager (m/w/d)

89% Flex
Full Remote
Mid-level (2-5 years)
Remote from:EMEA
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Senior Account Manager (m/w/d)

89% Flex
Unlimited Holidays-Extra Parental Leave-Work from home-Coworking available
Remote: Full Remote
Experience: Mid-level (2-5 years)
Work from: EMEA...

Offer summary


Experience in Account Management, Technology and SaaS knowledge, Experience with Public and Private sector clients.

Key responsabilities:

  • Create strategic account plans
  • Execute tactical actions within key accounts
  • Lead business discovery conversations
  • Coach standard level Account Managers
The Adaptavist Group logoIcon for a company verified by Jobgether
The Adaptavist GroupInformation Technology & ServicesLarge
1001 - 5000 Employees

Job description

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Your missions

Working at veniture

veniture was founded in Cologne in 2016 and over the years we have become one of the leading providers of Atlassian products and solutions.
With locations in Germany, Croatia, Turkey, and the United Arab Emirates, and more than 110 employees from all over the world, we pride ourselves on our more than 500 satisfied customers.
Since November 2022, we are part of The Adaptavist Group to help you with your digital transformation with combined resources and competences!

About the role

The Senior Account Manager will be the primary relationship owner of a strategic group of key accounts, and be responsible for retention and growth within that account portfolio. The Senior AM will focus not only on growth and retention, but will also be pivotal in providing a strategic view and insights of their accounts to the Adaptavist Group.  These strategic activities will support various initiatives across multiple departments including marketing, sales, licensing, professional services and client services.

Using Strategic and Key Account Management practices,  The Senior AM will ensure the Adaptavist Group is delighting their customers by using consultative business development practices to achieve and maintain a trusted advisor status within their portfolio.  In addition to using a consultative sales approach, the Senior AM will be responsible for working directly with the client externally and collaborating closely with various key stakeholders that will support the execution of strategic activities identified in high-level account plans.  

The Senior AM will also be acting as the key point of contact between the client, various lines of business and multiple key stakeholders across the Adaptavist Group to ensure the client has an unparalleled customer experience.  The role needs to have a broad scope of knowledge of the Adaptavist Group offerings in line with our strategic focus.

What you'll be doing

-Creates strategic account plans within identified key accounts/customers to assist in budgeting and setting KPIs using various internal and external data sources 
-Plans, develops and executes tactical actions within key accounts that support account plan outcomes and KPIs
-Plans and executes value monthly/quarterly business reviews with customers to ensure key account retention and customer satisfaction
-Demonstrate and execute regular consultative sales conversations to acquire and maintain trusted advisor status with their accounts
-Act as the primary point of contact on key accounts for issues, escalations, questions and requests and coordinate with appropriate internal and external stakeholders accordingly
-Fills and maintains a healthy sales funnel and pipeline within existing key accounts to grow share of wallet with current customers
-Leads comprehensive business discovery conversations to shape complex problem statements for customers that are derived from a higher level understanding of the key account’s unique business challenges
-Coordinates internal resources across multiple Adaptavist lines of business to proactively solve sales obstacles and customer challenges
-Coaches and guides standard level Account Managers on growth strategies and business analysis

What we're looking for

- Experience in a comparable Account Management role
- Must have experience of Technology and SaaS 
- Experience working with both Public and Private sector clients
- Skilled in building rapport, client trust, and developing long-term relationships
- Ability to work seamlessly in a team-oriented environment as well as individually
- Ability to handle a variety of tasks independently and efficiently
- Proactive, persuasive, energetic personality
- Detail-oriented and clear communicator with superior organisation skills
- Strong communication skills and confidence in working with stakeholders at all levels 
- Knowledgeable in a wide variety of ecosystems including Atlassian, Gitlab and
- Fluent in German and English is essential

You are qualified enough!
Studies have shown that women and people of color are less likely to apply for jobs unless they do not meet every single qualification. At veniture, we are dedicated to create a diverse, inclusive and authentic workplace for our employees. 
This includes living diversity and appreciating differences that defines our company culture. If you are interested in this position but your previous experiences do not align with all the requirements in the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role in our company. 
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Required profile


Level of experience:Mid-level (2-5 years)
Industry :
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Soft Skills

  • Great communication skills
  • Team player
  • Proactive mindset
  • Detail-oriented and persuasive

Flexibility policy @The Adaptavist Group

Remote policy

We're a digital-first business, making change happen from all over the world. Our colleagues have the option to work remotely in any country where we have a legal entity, or join their colleagues in person in one of our local offices. We trust our employees to decide how and where they do their best work, and we never want work to get in the way of the things that are important in your life. We believe that flexibility is key to happy people making great things happen.

Remote onboarding at The Adaptavist Group

We are a remote-friendly company, fully distributed. We have 21 legal entities in 21 different countries and all our 1,075 talents work from these locations. Each talent has the choice to work from our offices, from home or from wherever they prefer.

Discover more about The Adaptavist Group\'s flexibility policy

Flexibility @The Adaptavist Group

Fully Flexible Working Hours
Unlimited Holidays
Extra Parental Leave

Remote tools


Benefits offered by @The Adaptavist Group

🖥Remote allowance
📈Stock Option
👵Private Pension
🩺Private Health Insurance
💆Wellness Program
🎉Seasonal social events

Matching charity contributions

Discover more benefits on The Adaptavist Group's company page

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