Senior Sales and Account Manager, Portugal

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

We're seeking an enthusiastic Senior Sales & Account Manager to manage the commercial and operational relationships of Sabre in Portugal. The position requires a customer-centric thought process as well as advanced sales skills, with the ability to work closely with others at all levels both internally and externally in a highly professional and client service-oriented manner.  This position serves as the primary business contact between the clients and Sabre and its role is to support existing and new customers to ensure customer satisfaction and retention. You will interact with key client stakeholders and be able to strike a balance between client expectations and Sabre strategic objectives. We are looking for somebody with high networking relation within the Portuguese market travel agencies that can help us to expand our brand and fulfill our strategy of have Sabre as challenger player.

Role and Responsibilities 

• Understand clients' business and market challenges

• Establish working relationships with key stakeholders, including C-Levels at client and within Sabre to either drive meaningful conversations, or facilitate such conversations.

• Establish regular business review sessions articulating the state of the account, strategic objectives, project progress and other key client performance metrics.

• Achieve Sales targets and customer satisfaction goals

• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner

• Provide account management, service and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity

• Liaise with Client Support to identify, track and escalate customer problems, and/or training initiatives

• Establish positive relationships and results in order to solidify renewal opportunities

• Clearly articulate client's goals, objectives and expectations to affected stakeholders based on contractual commitments

• Ensure signed agreements (contracts, amendments, work orders) are shared with key stakeholders to ensure timely billing, or for reporting activities

• Maintain appropriate levels of involvement with client issues requiring resolution, including invoices, accounts receivables, and service incidents

• Monitor and improve customer satisfaction

Qualifications and Education Requirements

Must Have Skills:

• GDS Experience required.

• Proven experience within Portuguese market and travel agencies networking

• Proven sales/account management experience within the travel technology space

• Strong time management, multi-tasking, and organizational skills

• Experience in a customer-oriented environment

• Proven account management skills preferred in order to create, maintain and enhance client relationships

Nice To Have Skills:

• Knowledge of Sabre services

• Experience in managing business relationships and driving growth with customers

• Experience in up-selling products to customers and reaching sales goals

• Strong interpersonal skills, internal and external, and ability to communicate at all levels.

• Strong analytical skills and problem solving ability

• High level of initiative and have the ability to work well in a team environment

• Portuguese as mother tongue and fluency in English language skills. Additional foreign languages would be an advantage.

• Travel is required

• Willing to work on weekends and holidays as required

• Self motivated - the ability to work independently or in a team environment

• Excellent interpersonal skills

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.