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Customer Support (Chinese - English Speaking)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
China

Offer summary

Qualifications:

Experience in customer support, Fluency in Chinese and English.

Key responsabilities:

  • Provide professional service via chats and emails
  • Translate products into Chinese
Strikingly logo
Strikingly Internet Startup https://www.strikingly.com/
51 - 200 Employees
About Strikingly
Strikingly lets you build a gorgeous, mobile optimized website in minutes. For your business, organization, or personal branding, a good-looking site is necessary for your online legitimacy in the Mobile Age. With no code or design at all, you can set up a professional website in under 30 minutes, and it'll look great on your phone, tablet, and computer. Check it out at http://www.strikingly.com/. We're hiring! Please see: http://www.strikingly.com/s/careers . Our mission is to give everyone the power to turn their creative ideas into reality and build brands around them. See why: http://www.strikingly.com/s/manifesto
See more Strikingly offers

Job description

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

The Role

Your Responsibilities Will Include

  • Provide professional and friendly service through our email and live-chat channels.
  • Help others and be able to stay calm under pressure.
  • Translate client's product into Chinese.
  • Be given the tools to do so easily, and you translate regularly, and moderate others' translations.

Ideal Profile

This Project Requires

  • Customer support experience in a fast-paced environment
  • Great Chinese and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region
  • Should love making customers happy
  • Should have the ability to assess each customer’s issues
  • Knows how to deal with difficult customers/clients
  • Has good analytical and problem-solving skills
  • Has good accurate records keeping
  • Must be a good team player
  • Can work with minimal supervision
  • Ability to prioritize and multitask
  • Knowledge of Domains, SEO, and Analytics is a plus
  • Must be able to work remotely and full-time (at least 40 hours per week)

What's on Offer?

  • Flexible working options
  • Opportunity to make a positive impact
  • Work alongside & learn from best in class talent

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Internet
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Speech FluencySearch Engine OptimizationAnalyticsCustomer CentricityCustomer SupportDomain Model

Other Skills

  • Verbal Communication Skills
  • Calmness Under Pressure
  • Motivational Skills
  • Prioritization
  • Analytical Skills
  • Multitasking
Are you interested?

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