Testing team

Untangl was created by a team of contact center operators and technologists that made a commitment to re-engineer industry norms. With decades of experience, they came together to provide innovative tools and technology required to provide contact center employees a great experience and in turn, give customers the exceptional service experience they deserve and expect from brands they do business with. Untangl’s innovative suite of AI solutions specializes in helping clients focus on the customer interactions, and understanding the impact on performance metrics. Ultimately, identifying which behaviors need corrective action and those that are driving success, replicating them with means to rapidly communicate these insights to the frontline for immediate impact. Clients leveraging the Untangl product suite have seen a 40% reduction in manual QA, 3x faster development time, reduced overall costs, and improved customer and employee experiences. In addition to Untangl’s AI solutions, their team of experienced contact center experts can be contracted for Contact Center Consulting Services, Technology Managed Services, and Speech Analytic Consulting Services. “It’s not just about having the data, you need to understand the data to make a difference” (Dan Dougherty - Founder - Untangl) Untangl: Making the Complex Simple