Systems Engineer V

Job Summary: The Systems Engineer IV is part of our Operations team that provides data center (private/cloud) and systems support for our Software as a Service (SaaS) Microsoft Windows, VMware, and hybrid Storage Area Network (SAN) infrastructure. The employee should possess strong troubleshooting and analytical skills; disaster recovery and business continuity planning, implementation and execution experience.  

The position will support the company’s mission by working with other teams to design, engineer, build, implement/install and support joint solutions for remote clients. Advanced knowledge of Cisco’s Unified Computing System? (UCS) and Microsoft’s Hyper-V virtual environments is essential to be successful in this position. The employee should also possess a good knowledge of RDC (Remote Desktop Connection / MSTSC), and Wireshark.  

The employee should be eager to work, learn and grow as part of a fast growing and highly technical team of engineers. In addition to the above, the employee will also be accountable for providing support for Microsoft SQL 2019, MS Server 2019-2022, and SharePoint 2016.

Key Responsibilities:

Windows and Linux Systems Administration (physical and virtual and in multi-datacenter and multi-cloud):

• Manage and maintain both Linux and Windows servers, ensuring high performance and availability.
• Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes across both operating systems.
• Document and diagram infrastructure designs, processes, server configurations, and data flows.
• Administer Windows Server 2019 and newer, including Windows Failover Clustering.
• Oversee multiple IIS web farms in geographically dispersed data centers and cloud environments.
• Administration and management of Windows File/Print servers
• Administration and management of FTP/SFTP (Serv-U)
• Develop and utilize PowerShell scripts to automate tasks (experience preferred).
• Implement and maintain security best practices and compliance standards.
• Cisco UCS and Dell PowerEdge hardware installation, administration, and troubleshooting in geographically dispersed datacenters.

Active Directory Administration:

• Administration and management of Windows Active directory 
• Active Directory DNS
• Active directory Group Policies  
• Active Directory Users
• Active Directory Security Groups
• Implement and maintain security best practices and compliance standards.

VMware Administration:

• Manage and maintain all VMware vCenters in geographically dispersed datacenters.
• Manage and maintain all VMware vSphere ESXi hosts in geographically dispersed datacenters.
• Disaster Recovery testing and implementation
• Cisco UCS and Dell PowerEdge hardware installation, administration, and troubleshooting in geographically dispersed datacenters.
• Implement and maintain security best practices and compliance standards.

Cloud Infrastructure Administration:

• Serve as a cloud engineer for management and administration of cloud hosted services and servers in AWS/Azure/Google Cloud platforms ensuring cost-effective and efficient use of resources across multiple platforms.
• Implement and maintain cloud security best practices and compliance standards.

Storage Array management:

• Manage and maintain Pure and Nimble storage arrays.
• Configuring zones in SAN switches

Project Management and Implementation:

• Lead and coordinate IT projects from planning to deployment, ensuring they align with organizational goals.
• Manage project timelines, milestones, and deliverables, maintaining clear communication with all stakeholders.

Work Experience / Knowledge:

• Administration and management in geographically dispersed multi-datacenter and multi-cloud environments (AWS/Azure/Google)
• Proven experience in managing Windows Active Directory and Windows Failover Clustering.
• Experience with managing IIS Web farms in complex, multi-datacenter and cloud environments.
• Familiarity with Microsoft SQL Server 2019+ and Always On configurations (a plus).
• Proficiency in administering F5 Load Balancers.
• Skilled in documentation and diagramming of IT systems.
• Experience with backup solutions such as CommVault, Rubrik, or similar.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Visio.
• Experienced in engineering, deploying, troubleshooting, and supporting cloud solutions.
• Engineering, deploying, troubleshooting, and supporting cloud solutions (AWS/Azure/Google)

Qualifications / Certifications:

• Bachelor’s degree in IT, MIS, CS, or a related field, or equivalent experience of 8 years+.  
• Excellent customer service! Our customers are the top priority
• Strong communication skills, capable of explaining complex technical concepts to varied audiences.
• Certifications in AWS, Azure, or Google Cloud preferred.
• Ability to multitask, prioritize tasks, and perform effectively under pressure.
• Strong analytical and problem-solving skills.
• Capable of working independently and collaboratively with minimal supervision, demonstrating strong initiative and teamwork skills
• Strong critical thinking, observation, and reasoning skills

Special Requirements:

• Provide Root Cause Analysis (RCA) for system outages
• Develop, implement, and maintain Standard Operating Procedures (SOPs)
• Perform daily health checks to ensure storage is operational and healthy
• Lead and coordinate troubleshooting as required; resolve and close tickets in accordance with SLAs
• Ensure system resources are patched with the latest software versions, security updates, and hotfixes
• Cross-train and mentor other engineers to improve coverage and team performance
• On-call rotation duty
• Conduct after-hour maintenance and troubleshooting as required (nights and weekends)
• Sitting for long periods of time
• Ability to lift 50 pounds
• Perform other duties as assigned

 Equal Opportunity Employer. M/F/D/V