Service Desk Manager

This is a remote role based anywhere in Spain, UK, Austria or  Slovakia. The successful candidate must be a permanent resident of one of these locations and legally authorised to work in that country.

Our Company

Autovista Group, a part of J.D. Power, provides trusted pricing and specification insights for Europe’s automotive decision makers. We have a presence in over 20 countries across Europe and Australia. We focus on the provision of automotive data, insight and intelligence to the automotive sector, offering products and solutions for every stage of a vehicles lifecycle. Deploying our experts’ skills, our depth in data, analytical precision and geographical reach, we are shaping the future of global mobility together with our clients.

Department

The Service Desk Manager and Service Desk Team is part of a wider IT Operations team that provides a variety of IT services to the Autovista Group business, including desktop support, Infrastructure, Vendor Management, Application Support and Service Management.

The Role

The Service Desk Manager is a leadership role within the Technical Services team with the main responsibilities including managing the Service Desk team that provides triage and escalation, software and hardware support, provisioning, identity and access management, knowledge management, patching, messaging and telephony of the end user technology estate. The Service Desk Manager also oversees the operational processes and practices of the IT Service Desk, ensuring the continuous improvement and efficiency of the service as well as exhibiting excellent leadership, customer communication and customer services skills. The role requires a strong communicator who can responsibility and ownership for the delivery of a service while working in a fully flexible remote support environment and service orientated business culture.  

The Candidate: 

The ideal candidate for the Service Desk Manager role should have significant technical and customer service experience and knowledge of working with various end user technology systems, such as Microsoft M365 suite, Active Directory, SCCM, Intune, Autopilot, Endpoint Manager, Teams, SharePoint, PowerShell, Azure, and MS ATP Defender. Additionally, the candidate should have relevant qualifications and certifications, in, SDI Service Desk Management, ITIL and ITSM framework, Microsoft Certified Professional, and ISO27001. The candidate should also have experience in communications, customer service, team management, supplier management, and working in a pan-European enterprise environment.

A can do attitude is required to be able to look at the current operating model and plan how to move it forward, bringing in appropriate technologies and support processes as required to evolve how we manage and deliver end user support services with efficient standardised .

If this sounds like you, Apply Now!

The Benefits

We have a range of excellent group wide benefits like our fully flexible working policy, a wellbeing allowance aimed at alleviating some of the additional expenditure of working from home, reimbursements for your home workstation, paid time off for volunteering, mental and physical wellbeing support including eye care, annual flu vaccinations, an Employee Assistance Programme with free counselling and other support for you and your family, plus much more! We also want to see you develop and grow in your career and offer support via our mentoring programme and dedicated learning and development team.

Autovista Group is a Fully Flexible organisation. Our goal is for our people to feel free to work where, when and how they choose, within their country of employment, to enable colleagues to balance their personal interests with their work commitments and deliverables, to support a happier and healthier way of life. Performance will be judged on output and colleagues will be trusted to manage their working time effectively to meet work deadlines and goals whilst ensuring their wellbeing is prioritised.