Mortgage Claims Manager/Director

We are seeking an experienced Mortgage Claims Manager/Director to oversee our mortgage claims department. The successful candidate will be responsible for managing all aspects of mortgage claims processes, ensuring compliance with state and federal regulations, and leading a team to maximize recovery and minimize losses. This role requires a strategic leader who can enhance our processes and deliver results that contribute to the overall success of our company. **

Responsibilities**

• Lead and manage the mortgage claims department, including setting strategic direction, establishing performance standards, and supervising staff.
• Develop and implement policies and procedures that ensure efficient and compliant claims processing.
• Oversee the investigation of claims to verify validity, assess coverage, and determine appropriate compensation.
• Collaborate with the legal department and external legal counsel on litigated claims and issues of potential liability.
• Analyze claims data to identify trends, prepare reports for senior management, and recommend improvements to reduce risks and costs.
• Maintain up-to-date knowledge of industry regulations and ensure the department complies with all legal and regulatory requirements.
• Manage relationships with insurers, third-party administrators, and other external partners.
• Provide training and development opportunities for claims staff to enhance their skills and performance.
• Handle complex claims negotiations and settlements.
• Prepare and manage the budget for the claims department.

Requirements

• Bachelor’s degree in Business Administration, Finance, Law, or a related field. Master’s degree preferred.
• Minimum of 10 years of experience in mortgage claims or a related field, with at least 5 years in a managerial role.
• Strong understanding of mortgage products, claims management processes, and applicable laws and regulations.
• Proven leadership skills with the ability to manage and motivate a team.
• Excellent analytical, decision-making, and problem-solving skills.
• Exceptional communication and interpersonal skills, capable of effectively managing stakeholder relationships.
• Proficiency in claims management software and Microsoft Office Suite.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurances

#1081

United States Pay Range

$90,000/yr. - $150,000/yr.a USD