IT Service Manager

As an IT service manager of our Enterprise Project Management Office (EPMO) CRM aligned services organization, you’ll lead a team of 11 that consists of project portfolio analysts, project schedulers, and process analysts. Their roles vary from leading governance processes, project scheduling expertise, data analytics, process improvements, and a center of excellence. In this role, you'll partner with your peer EPMO Service Managers to adopt Lean practices, mature our project delivery methodologies, and evolve our service offerings to deliver business value to our customers and partners. Additionally, you'll have the ability to contribute to, support, and may sponsor key strategic initiatives in the ERPMO and in your aligned customer value stream.

This is a remote position with occasional travel to an office for a meeting and/or training. **

Must-have Qualifications**

• Bachelor's degree or higher in an Information Technology or Business discipline or related field of study (Computer Science, MIS, Business Management) and two years of work experience leading or managing professionals or project delivery
• Instead of a degree, four years of work experience leading or managing professionals or project delivery may be accepted

Preferred Skills

• Action-oriented and experience driving both process and continuous improvement efforts across multiple teams.
• Working level understanding of project delivery, Lean, Agile, and Organizational Change Management disciplines.
• Demonstrated success in building collaborative partnerships, influencing, and negotiating across organizational boundaries.
• Strong people orientation and proven ability to lead and develop diverse teams, skillsets, and levels of expertise.

Compensation

• $125,280-$153,120/year
• Gainshare bonus up to 40% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer **

Sponsorship for work authorization for foreign national candidates is not available for this position.**

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/ **

Job**

Information Technology **

Primary Location**

United States **

Schedule**

Full-time **

Employee Status**

Regular **

Work From Home**

Yes