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Customer Success Manager (SaaS)- Remote

75% Flex

EXTRA HOLIDAYS

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

3-5 years B2B SaaS experience, Excellent written and verbal communication skills, Cloud technology understanding.

Key responsabilities:

Onboarding clients to Sprinto platform
Maintaining customer relationships and advocacy
Proactive communication with product updates
Collaborating with Product and Engineering teams

Sprinto Scaleup https://www.sprinto.com/

51 - 200 Employees

See more Sprinto offers

Job description

Your missions

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round.

The Role

We are looking for a Customer Success Manager to join our Customer Success team. You will be Sprinto’s Ambassador for all its Customers. You’ll be the one who understands the customer businesses, is high on EQ and empathy and comes with a high sense of ownership.

Responsibilities

Onboard clients on the Sprinto platform and give them a top-notch customer experience

Regular and proactive communication with customers about product updates and action plans

Work closely with our Product and Engineering teams to help improve our product offering

Customer Advocacy is a key responsibility of this role - client testimonials, G2 reviews, case studies etc.

Customer and Revenue Retention – Ensuring that customers stay happy and invested with Sprinto

When required, assisting the Sales team with answering technical questions about the product

Requirements

You have 3-5 years of experience in a B2B SaaS product company

You have excellent written and verbal communication skills – most of the time you would be speaking with a customer

You have a good understanding of cloud technology - words like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you

You enjoy talking to customers and building a relationship – Being the go-to person for customers makes you happy

You are systematic and methodical - you make commitments and meet them consistently. Customer information is at your fingertips, and you are quick to identify any business opportunity

You have strong prioritization skills and the ability to work with customers across timezones

Benefits

Remote First Policy

5 Days Working With FLEXI Hours

Group Medical Insurance (Parents, Spouse, Children)

Group Accident Cover

Company Sponsored Device

Education Reimbursement Policy

Required profile

Experience

Level of experience: Mid-level (2-5 years)

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

B2B Marketing Client Retention Cloud Computing Product Knowledge Technical Enablement

Soft Skills

Customer Advocacy
Emotional Intelligence
Empathy
Excellent Communication
Sense of Ownership
Prioritization
Relationship Building

Are you interested?

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