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CRM & Tech Support Administrator at Recruitment Apple Lovers

Remote: 
Full Remote
Experience: 
Junior (1-2 years)
Work from: 
Portugal

Offer summary

Qualifications:

1+ year experience as CRM administrator, Experience in CFDs/FX/iGaming sector, Proficiency with CRM platforms like Salesforce.

Key responsabilities:

  • Manage and customize CRM system
  • Provide technical support to clients
  • Analyze data for client insights
  • Offer continuous user training and support
Recruitment Apple Lovers logo
Recruitment Apple Lovers https://www.recruitmentapplelovers.com
2 - 10 Employees
About Recruitment Apple Lovers
Apple Lovers is based on the multilingual market, with positions in over 30 different countries. We specialise in BPO companies. Such as Customer Care, IT, Marketing, Tourism, Sports and more! We help companies to target the type of profiles they need and support them throughout the recruitment process and beyond. We also support candidates in their personal development, working with and following up on all stages of recruitment, from CV rewriting, to interview preparation, job targeting, coaching.
See more Recruitment Apple Lovers offers

Job description

Position: CRM & Tech Support Administrator

Location: Remote from anywhere in the world

Employment type: Service Agreement/Self-employment (no Employment contract option available)

Remuneration: Fixed monthly payment


RESPONSIBILITIES:

  • Manage and maintain the company's CRM system, ensuring optimal functionality and data integrity
  • Configure and customize system settings based on user needs and business requirements
  • Create and maintain user profiles and manage access permissions
  • Generate reports and analyze data to provide insights into client behavior and trends
  • Provide ongoing training and support to users on CRM functionalities
  • Provide prompt and courteous technical support to clients, troubleshooting and resolving issues related to the trading platform, account management, and other functionalities
  • Communicate effectively with clients to understand their issues and provide clear
    solutions
  • Document and escalate complex issues to the appropriate technical team members
  • Maintain and update knowledge base articles and FAQs
  • Stay up-to-date on company products and services

    REQUIREMENTS:

    • Minimum 1+ year of experience as a CRM administrator or similar role
    • Prior experience in the CFDs/FX/iGaming or similar sector and field is a necessity
    • Excellent command of English language
    • Demonstrated proficiency with a leading CRM platform (e.g., Salesforce, HubSpot)
    • Strong understanding of CRM best practices and data management principles
    • Strong understanding of computers and basic troubleshooting techniques
    • Excellent organizational and communication skills

    OFFER:

    • Competitive remuneration
    • An opportunity to build a company and grow in it
    • Private medical insurance
    • The freedom and flexibility of fully remote work
    • Collaborative and supportive team environment

    Required profile

    Experience

    Level of experience: Junior (1-2 years)
    Spoken language(s):
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer Relationship Management (CRM) SoftwareSalesforceHubSpot CRMMicrosoft Dynamics CRM

    Other Skills

    • Troubleshooting (Problem Solving)
    • Verbal Communication Skills
    • Organizational Skills
    • Teamwork
    Are you interested?

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