Job Description:
The Account Manager at Channel Bakers loves all things Marketplace and is quick to establish themselves as a
trusted source of knowledge. You are the glue that holds everything together as you oversee the day-to-day
running of client accounts and ensure that all strategy is executed on time and to budget.
As an accomplished Account Manager you bring a wealth of experience to the table, which enables you to
confidently support a diverse range of clients. Your ability to tackle challenges proactively, and independently, and
find solutions is a standout quality.
You have a sound understanding of Amazon (and maybe some of their contemporaries), and are always a trusted
partner to our clients to help deliver the outcomes they depend on us for whatever it takes.
Having cultivated at least 2+ years of solid Marketplace experience, you are able to ‘speak’ Amazon and have a
solid grasp of their operations processes, metrics, and best practices. You have sound knowledge of Seller Central
and Vendor Central and are a good resource to all who need support in these areas. As an Account Manager, you
are able to support a diverse range of clients, primarily focused on accounts poised for growth. Your ability to tackle
challenges and find solutions proactively and independently is a standout quality.
As a right-hand partner to the Account Director, you maintain your own relationships with the client via strategic
communication, quarterly business reviews, presentations, and developing business plans. Supporting the
eCommerce Specialists, you ensure that they are set up for success with all their daily tasks which could include
building and optimizing listings, creating reports, or submitting promotions to name a few. You are a skilled Excel
user and are able to prepare and interpret data and develop insights. You clearly and comfortably delegate both
routine and important tasks and provide help and direction as required.
You are able to communicate clearly and succinctly in a variety of communication settings and can get messages
across that have the desired effect. You are proactive and make good decisions based on a combination of
analysis, wisdom, experience, and judgment, and are often sought out by others for advice or solutions. You enjoy
working hard, are action-oriented, and are full of energy for things you see as challenging. You value time and
know how to use it effectively to optimize your own efficiency.
You are a natural problem solver with a ‘figure it out’ approach to work. You take pride in being super organized
and are a strong believer in optimizing your own efficiency. You spend your time on what is important and can
quickly sense what will help or hinder accomplishing a goal. You enjoy working hard, are action-oriented, and are
full of energy for things you see as challenging. You value time and know how to use it effectively to optimize your
own efficiency. You relate well to all kinds of people, up, down, and sideways, inside and outside the organization. You build
appropriate rapport and effective relationships.
Required Qualifications and Experience: Minimum of 2+ years of Amazon experience. Other marketplaces a plusMust speak fluent English and 1 other EU language (DE FR IT ES UK) - German preferred! Marketing or Advertising account management experience would be a bonus Bachelor’s degree in eCommerce, Business, or related subject preferred Sound experience of Amazon Vendor and Seller Central. Walmart, Target, eBay, and Best Buy exposure is a bonusUnderstanding of Amazon Advertising, DSP, as well as other retail media channels is desiredA skilled organizer, never missing a deadline while managing multiple, competing prioritiesAccustomed to operating in a fast-moving, client-facing environmentDeveloping a sound understanding of the e-Commerce space, maturing start-up environment, trends, and technologyConfident client-facing and interactingFluent in Amazon operations processes, Amazon marketing metrics, and best practicesStrong analytical and qualitative skills – numbers and data don’t scare you!Proficient user of standard office software (MS Office, G Suite, etc.).Intermediate or advanced Excel skills essential Proven ability to cultivate and foster new relationships and deepen existing ones Proven track history of driving your own professional and personal development Fluent in Amazon operations processes, Amazon marketing metrics, and best practicesStrong analytical and qualitative skills - can interpret and analyze data, trends, and actionable insights from reports
Everyday Tasks :Communicate regularly with clients via calls, emails, and in meetings to provide updates on brand performance and projectsTroubleshooting account issues and create cases Monitor competitive landscape (pricing and reviews) Inventory management and planningMaintaining eCommerce promotional calendars to help drive growthCreate and publish successful online product listings that include images, shipping details, and item specifications on Amazon, and more Manage and optimize existing listings and make necessary corrections to ensure product accuracy Conduct deep-dive analysis on issues affecting inventory/sales levelsGenerate monthly reports on account performance, sales trends, advertising metrics, and key performance indicators (KPIs). Lead client calls, reporting on account performance, open projects, and strategy Actively involved in monitoring industry trends and platform changes to help us maintain our role as an industry leader and stay well-informed Communicate with advertising counterparts to ensure smooth execution of the clients; high-level eCommerce strategyCommunicate and collaborate cross-functionally within Channel Bakers and with other key stakeholdersSupport the Account Director with pitches for additional Channel Bakers services (Creative, Advertising, Reporting)Harness company-approved platforms effectively, using strategic insights to pinpoint growth possibilities for clients and actively explore new service and sales prospects to drive agency achievements.Respond promptly to ad hoc client requests, demonstrating flexibility and a commitment to exceptional client servicesEssential Job Functions/Physical Requirements:Operating in a remote setting, this position requires the use of standard office equipment.The Employee is required to stand, walk, bend, use hand to handle or feel objects, or tools, reach with hands and arms, talk and hear for extended periods of time. Frequently standing/sitting/walking up to 8 hours per day Frequently using hands/arms up to 8 hours per day Occasionally lifting between 5 – 50 lbs. Occasionally climbing/crouching/crawlingOccasional exposure to fumesModerate noise levelFrequently viewing a computer monitor screen for up to 8 hours per day
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably
accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and
abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to
the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills,
or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. The
company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
Position Details:Office Location: Remote in EMEARole Classification: Individual ContributorReports To: Account DirectorTravel: Occasional overnight day and night travel is required about 10%-15% of the timeHours: Full - Time (Mon - Fri 8am to 5pm) with flexible working potentialJob Perks:Private medicalLife insuranceFlex workSummer Fridayspaid volunteerteam socialEAPPension PlanWorking at Channel Bakers:
Working at Channel Bakers is a job like no other.
We take pride in our culture and our sense of community. We strive to offer a fun and engaging environment to
help our Bakers bring their best and authentic selves to work daily. We regularly take time to connect and have
fun together as a team. We get to work alongside some incredibly talented co-workers and partner with some
of the world;s most prolific and inspirational brands. We are proud to have a very diverse team of Bakers from
the US, Germany, France, Brazil, Scotland, India, Taiwan, and Mongolia, just to name a few! We are a truly
global organization headquartered in California with offices in Taiwan, China, the Philippines, and the UK.
Our core tenet is that we exist to help people, which is at the heart of all that we do.
We enjoy the challenge of new and unfamiliar tasks; change is our normal, and we can shift gears comfortably.
We love to exceed our work and personal goals, and most importantly, we are dedicated to exceeding our
clients; expectations. We value self-development; it helps us help others better.
