Senior Manager of Analytics and Operations (US or Canada based)

Remote (East Coast or Toronto preferred) 

Our Purpose – Bridging the World Through Travel  

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. 
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. 

Get to Know our Team:  

Within the Product team at Agoda, ideas come alive. We envision innovative ways to improve our customer’s experience or drive Agoda’s business performance. The Connectivity team is part of Product organization and it has the rewarding responsibility to take ownership in all respects as we discover and develop partnerships that make huge contributions. We are simultaneously involved in the technical and operational ownership of select strategic connectivity partner accounts, including global hotel chain brands. Our team is comprised of great talents and professionals from multiple cultures and cultivates an environment of learning that strengthens each team member while bringing travelers closer to all people. 

About the Role: 

Agoda is seeking a dynamic and experienced Senior Manager of Analytics and Operations to join our team. This is a remote role, ideally based on the East Coast or in Toronto. This position is a unique blend of hands-on operational work and strategic planning. The successful candidate will thrive in a fast-paced environment, enjoying both rolling up their sleeves and leading a team, as well as contributing to overarching business strategies. 

Key Responsibilities: 

Project Delivery: 

• Manage, standardize, and validate the structure of business cases for product development, headcount, engineering resources, budgets, and strategic roadmap prioritization. 

Experimentation: 

• Define success metrics, measure and validate experiments, and foster an experimental mindset within teams. 

Forecasting and Insights: 

• Provide macro-level business intelligence to identify opportunities, overcome obstacles, and drive commercial behaviors across the organization. 

Analytics & Alerts: 

• Perform quantitative analysis and data mining, present business metrics, identify key drivers, and build an end-to-end communication framework based on business value, effort, and urgency. 

Process Improvement: 

• Collaborate with all teams to drive inter- and intra-departmental efficiencies, optimize processes, and prioritize system enhancements. 

Reporting: 

• Build dashboards and internal/external reports, and present key datasets to enable efficient and effective performance monitoring and prioritization. 

Leadership: 

• Lead and mentor a small team of experts, guiding them to deliver on the above functions and supporting their professional growth. 

Qualifications: 

• 6+ years of leadership experience in analytics, data science, insights, or strategy. 
• 3+ years of experience leading analytics, operational, product, or other technical teams. 
• Expertise in data analysis and data visualization tools such as Excel, SQL, Tableau, Python, R, or similar. 
• Strong knowledge of statistical modeling and machine learning. 
• Proven experience in deriving insights from data and providing actionable business recommendations. 
• Excellent written, verbal, presentation, and interpersonal communication skills. 
• Ability to multi-task, prioritize, and coordinate resources effectively. 
• Strong program/project management experience. 
• Bachelor’s degree in a business or quantitative field (e.g., computer science, mathematics, engineering, science, economics, or finance). 
• Experience in articulating strategic issues and negotiating with C-level executives. Experience leading strategy consulting projects is a plus. 
• Proven track record of people management and developing high-performing teams.