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German Technical Advisor Specialist - WFH in Portugal

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Portugal

Offer summary

Qualifications:

Near-native German with English fluency, Highschool Education, Customer Service Experience.

Key responsabilities:

  • Handle inbound user requests through various channels
  • Provide top-notch post-sales customer service including sales support
  • Log call details, engage with customers, and update CRM data
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing logo
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing Human Resources, Staffing & Recruiting Scaleup https://www.kulturetalent.com/
11 - 50 Employees
About Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing
We are a leader in Global Recruitment, StartUp & ScaleUp Consulting and Outsourced Solutions. We assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions and leave the rest to us. We believe in taking charge of the functions and services we provide our clients to ensure that they can focus on growing their businesses by having a strategic partner which is deeply integrated into their business. We understand our client's strategic objectives and develop the best solutions comprising of integrated human capital, consulting and outsourcing services, perfectly aligned to positively impact the client's culture, talent and bottom line.
See more Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing offers

Job description

Or client, a multinational corporation and technology company who designs, develops, and sells consumer electronics, computer software, and online services is looking for technical advisors specialist to join their team in Portugal.

Responsabilities:

  • Take inbound user requests (via telephone, email, chat), log call details into case management systems and provide response and resolution within SLA to customers.
  • Aim for the highest Customer Satisfaction, Surveys scores, actively updating customers with status and resolution progress reports.
  • Delivery of high calibre Customer Service on post sales requests (delivery, warranties, refunds)
  • Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction
  • Capturing all required data elements in CRM as required by clients, policies, and products

Requirements:

  • Native or near native level of German with fluent English
  • Highschool Degree
  • Dynamic and Proactive
  • Good communication skills
  • Be based in Portugal 
  • Experience in Customer Service 
  • Cold-calling & Sales Mindset is a plus


Conditions on offer:

  • Salary base x 14 months
  • Performance bonus
  • Transport & Meal allowance
  • 40h/week on a rotational pattern + 2 Days OFF
  • Health Insurance
  • Fully Remote anywhere from PT

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishGerman
Check out the description to know which languages are mandatory.

Hard Skills

Cold CallingMicrosoft Dynamics CRMSales Strategy

Other Skills

  • Verbal Communication Skills
  • Proactivity
  • Customer Service
Are you interested?

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