Offer summary
Qualifications:
3+ years TMC/BT consultant experience, 2+ years GDS experience, Fluency in English and Spanish, IATA accreditation, Customer service contact center experience.
Key responsabilities:
- Assist travellers via chat, call, email
- Analyze customer needs and provide accurate information for bookings
- Provide feedback to stakeholders and participate in meetings
- Maintain knowledge of supplier products and industry changes
- Adhere to company procedures, meet metrics, and complete training