Centralized Phone Recruiter Intern/Temp

Centralized Phone Recruiter Intern

Title: Centralized Phone Recruiter Temp

Location: ERG Corporate-Home Based

About us:

ERG is a leading U.S. based, privately held, independent clinical research site company, and provider of clinical development services with expertise in early and late-stage neuroscience drug development. With 20 wholly owned clinical sites and 4 affiliated sites, we conduct in-patient and out-patient phase I-IV clinical research studies. ERG has 400+ in-patient beds, a large and growing database of patients suffering from mental illness, neurological disorders, sleep disorders, addictions, Acute and Chronic Pain, diabetes, and other illnesses as well as normal healthy volunteers who participate in trials for the advancement of medicine. With access to over 32 million patients/subjects and 5000 + completed trials, ERG continues to grow its capabilities and expand into indications where there are tremendous unmet medical needs in the United States and globally.

Job Description:

Answer inbound and making outbound calls to recruit patients into sites clinical research studies. Provide extremely high-quality customer service and ensure critical information is captured and entered into site database via CTMS system.

Responsibilities:

Communication

• Conduct outgoing patient recruitment calls and answer inbound calls.
• Conduct subject screening by identifying the patient’s diagnosis based on inclusion/exclusion criteria of clinical research studies.
• Process potential patients from a variety of sources (for example, television, radio, internet, chart reviews, print, database, referrals) and document in computer system accordingly
• Complete detailed medical history on potential screening subjects in CTMS
• Schedule potential subjects for pre-screen or screening visits
• Administrative tasks as assigned, such as checking email and voicemail and taking appropriate action on messages. Maintaining online recruitment systems as well as data entry as needed

Customer Service

• Respond to potential subject inquiries in a timely and efficient manner.
• Establish rapport and ensure courteous and efficient service is provided to callers, site locations and all customers including but not limited to the patients, subjects, potential subjects, doctors, and other employees within the company.
• Ensure Confidentiality of subjects is maintained in conjunction with the Health Insurance Portability and Accountability Act (HIPAA)
• Additionally, this role may encompass responsibilities beyond those outlined above, as required by the evolving needs of the organization. This job description is intended as a foundation and may be subject to expansion or modification to best suit ERG’s objectives.

Education

• Demonstrate knowledge of the sites’ clinical research studies as well as the diagnoses and medical terminology that is involved in each study.
• Responsible for understanding the protocols and exclusions and a comprehensive understanding of each trial being conducted.
• Study, learn, and comply with ERG/Site standard operation procedures, and other policies, practices, and regulations where applicable.

Skills and Qualifications:

• Education and Experience
  • High School Diploma (College Degree preferred)
  • At least two-years’ experience in sales, medical or clinical research setting (patient recruiting experience strongly preferred)
• Requirements
  • Excellent communication skills (interpersonal, written, verbal)
  • Excellent persuasive/selling skills
  • Well-developed interpersonal skills and the ability to work well independently as well as with co-workers, peers, supervisors, and external patients
  • Must be professional, possess a high degree of urgency and self-motivation, and have a strong work ethic
  • Friendly, outgoing personality; maintain a positive attitude under pressure
  • Excellent Computer Skills to include Word, Excel, PowerPoint
  • Experience with a CTMS system preferred
  • Medical Skills: Proficiency in medical terminology. Familiarity with pharmaceutical drugs preferred.

Qualifications