Offer summary
Qualifications:
5+ years experience in major incidents for mission-critical applications, Technical skills in Python, Ruby, JavaScript or shell scripting, Understanding of infrastructure and data manipulation, Ability to lead multiple incidents and work under pressure.
Key responsabilities:
- Lead resolution of all user-facing incidents at Stripe
- Proactively update stakeholders and enhance incident handling processes
- Contribute to Root Cause Analysis and drive improvements based on data
- Collaborate with cross-functional teams to ensure timely communication
- Coach other Incident Response Managers on the team