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Senior Manager, Payment Processing and Fraud ( Remote! )

Remote:

Full Remote

Contract:

Full time

Salary:

13 - 13K yearly

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

7+ years in payments industry experience, Experience with complex payments systems, Hands-on global payments project leadership, Understanding of payments engineering, Bachelor's degree in business or technical discipline.

Key responsabilities:

Develop innovative payment experiences.
Serve as the subject matter expert.
Manage payment processing and fraud systems.
Analyze data for performance trends.
Oversee fraud and dispute operations.

Super.com Financial Services Scaleup https://www.super.com/

201 - 500 Employees

See more Super.com offers

Job description

About Super.com

We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About this team

This role is part of the newly combined payment processing and fraud team. Functionally, we report into Finance, but we operate as a cross-functional, mission-aligned team (MAT). This structure empowers us to partner with leaders across the business to drive strategy and contribute to product development with the ultimate goal of increasing the likelihood of positive, profitable transactions.

About this role

This is a unique opportunity to serve as the subject matter expert on payment processing and fraud for a company that is both an established, global card-not-present merchant and a fast-growing fintech. As the leader of a cross-functional MAT, you will refine and execute on a multi-year payments strategy designed to unlock business growth, including payment orchestration, cross-border payment optimization, and adoption of alternative payment methods. Additionally, you will oversee fraud and dispute operations, creating synergy with the overall payments strategy and ensuring compliance with all relevant rules and standards, including network monitoring thresholds.

Challenges You'll Solve

Identify and lead the development of innovative payment experiences in key markets that will achieve higher conversion, lower costs, and/or other business objectives while maintaining acceptable fraud levels

Serve as the company’s subject matter expert for payment processing and fraud, providing guidance and support to internal teams

In collaboration with engineers on your MAT, manage launches and subsequent support of payment processing and fraud prevention systems

Utilize data analytics to assess payment processing and fraud performance, identify trends, and make data-driven decisions, including a implementing and maintaining a dynamic routing strategy

Stay up-to-date with industry trends and regulatory requirements related to payment processing and fraud, and ensure they are appropriately considered in the company’s strategy

Oversee fraud and dispute operations

About You

7+ years of hands-on experience working with a complex, tech-forward payments stack that includes gateways, processors / acquirers, vault and tokenization tools, alternative payment methods, fraud prevention tools, and dispute management tools; a mix of merchant and issuer experience preferred

Hands-on experience leading complex, cross-functional payments initiatives on a global scale

An understanding of payments engineering and data in a way that allows you to direct, facilitate processes, and collaborate effectively and efficiently with key partners

Ability to maximize resources for impact, thinking ahead to long term needs while balancing short-term goals and speed to market

Resourceful, self-motivated, and able to independently prioritize shifting workloads in a high growth, fast-moving, ambiguous, and matrixed environment

Adept at communicating complex topics to a wide and varied audience, including senior executives

Bonus Points

Hands-on experience of consumer-facing product lifecycle management

Experience building and managing a team

Bachelor's degree in business or a technical discipline

We've got you covered!

Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets

We are remote first – you have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms

Other perks include: unlimited PTO, recharge days, travel discounts on Super Travel, Weekly UberEats credit, annual company offsite

We welcome new family additions with generous parental leave and a flexible return-to-work plan

This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits

We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.