Offer summary
Qualifications:
Bachelor’s degree in relevant field, 7+ years of customer relationship experience, 5+ years in healthcare or SaaS products, Experience with Salesforce or similar CRM, Proficient in Tableau, Power BI, SQL.
Key responsabilities:
- Lead customers through onboarding and support
- Engage stakeholders, analyze data, troubleshoot issues
- Monitor success metrics, present reports
- Identify process improvements, recommend enhancements
- Communicate changes, host meetings, resolve concerns