UX Research Intern

How you'll make an impact

At Catawiki, we know our users’ experience is built by the entire journey; from initial brand perception all the way through to selling & buying, paying & shipping, and service & support. 

Our team is looking for a UX research intern starting full-time on July 2024. You will work in a small UX research team that works across the business, helping designers, engineers and product managers (among others) understand how to delight our users and how to make their experience as unique and memorable as the objects themselves. In this role, you will assist our UX Researcher in designing and executing the research we need to understand our users' behaviour, motivations, and pain points - and in doing so “learn by doing” about how to design, conduct and analyse research. You’ll also own helping us capitalise on the research we’ve already done, by better organising and publicising it. 

Throughout the internship period, you will be a part of the wider UX team consisting of researchers, designers and writers - who work to implement user-centric design and help the entire organization become more customer centric. You will learn about how to gain insights through qualitative methods and create recommendations following quantitative validation. And at the end of your internship, you will have directly and indirectly helped shape our users' experience through an understanding on how to make it more useful, more usable, and more desirable.

If you can bring some knowledge of, but mainly an interest in learning about, primary research methods (surveys, diary studies, interviews, usability tests) as well as secondary & expert methods (such as cognitive walkthroughs and desk research), we encourage you to apply!

What you'll do

• Support our UX Researcher with designing and running different user research projects - from qualitative in-depth interviews to quantitative surveys to everything in between (no two projects are alike!)
• Get hands-on in planning, recruitment, facilitation and stimulus creation for research needs 
• Work closely with our trusted research partners to get projects up and running
• Analyse research findings and help the UX Researcher to communicate these to stakeholders to inform business and product decisions
• Organise and catalogue our existing research to draw out new insights and get them seen by the right people, at the right time
• Learn how to gain insights through qualitative methods and create recommendations following quantitative validation.

What you'll bring

• A strong passion for being the users’ advocate, putting their needs first.
• A strong interest in, and understanding of, how user research can have a lasting impact on product and design decisions.
• You are and will be enrolled in a Dutch university throughout the internship period. 
• You are studying Bachelor’s/Master’s degree in psychology, behavioural sciences, human-computer interaction (HCI), industrial design, or equivalent discipline 
• Some previous experience with qualitative and/or quantitative research (e.g. thesis/dissertation, previous work experience)
• You are available full-time starting July or August 2024

Meet Sander, our Vice President of UX

“I joined Catawiki in 2019, as I was fascinated by the incredibly diverse range of special objects on offer. On a daily basis, we work with millions of buyers, thousands of sellers and hundreds of experts – across a wide range of categories. In other words: no two days are the same. To solve our interesting challenges, we’ve gathered a world class team – quite literally. Our researchers, designers and writers come from five different continents. In collaboration with product managers, engineers, data scientists and others, we strive to create the best possible user experience that delight our customers every step of the way.”