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German Bilingual CSR

72% Flex

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Romania

Offer summary

Qualifications:

Fluency in German with English proficiency, Customer service experience, Strong communication and listening skills, High school diploma or equivalent.

Key responsabilities:

Interact with customers in German/English
Resolve support issues and answer questions promptly
Maintain positive and professional attitude towards customers
Communicate through chat, email, and phone channels
Handle customer complaints and provide comprehensive support
Obtain product mastery and keep records of interactions

SupportNinja Computer Software / SaaS Scaleup https://www.supportninja.com/

1001 - 5000 Employees

HQ: Dallas

See more SupportNinja offers

Job description

Your missions

*THIS IS A REMOTE WORK ARRANGEMENT

Salary: 10,000 RON/net

Primary Objectives:

To interact with the customers in German and in English in order to answer questions, resolve support issues, schedule calendar appointments, improve credibility, and nurture relationships.

Job Responsibilities:

Must be fluent in German with English proficiency

Maintains a positive, empathetic and professional attitude toward customers at all times

Responds promptly to customer inquiries

Communicates with customers through various channels; chat, email & phone

Acknowledges and resolves customer complaints

Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly

Processes orders, forms, applications, and requests

Keeps records of customer interactions, transactions, comments and complaints

Schedules calendar appointments for customers

Communicates and coordinates with colleagues as necessary

Provides comprehensive and professional customer support to ensure customer satisfaction

Qualifications:

German fluency with English proficiency (must pass language proficiency tests)

Customer service/support experience

Strong phone contact, email and chat handling skills and active listening

Customer orientation and ability to adapt/respond to different types of customer requests/concerns

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent

Required profile

Experience

Level of experience: Mid-level (2-5 years)

Industry :

Computer Software / SaaS

Spoken language(s):

EnglishGerman

Check out the description to know which languages are mandatory.

Hard Skills

Chat Support Contact Management Language Fluency Language Proficiency Email Management

Soft Skills

Customer Service
Service Orientation
Excellent Communication
Adaptability
Empathy
Active Listening
Time Management
Teamwork

Are you interested?

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