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Technical Customer Success Manager (Salesforce) at TITAN

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Panama

Offer summary

Qualifications:

3+ years of CRM or ERP implementation experience, SaaS/software industry experience, BS in Information Systems/Computer Science, Strong problem-solving skills, Technical skills for guiding customers, Fluency in English, Spanish and French preferred.

Key responsabilities:

Provide personalized client support
Ensure client satisfaction and retention
Educate clients on software best practices
Proactively solve client issues
Own overall client relationships

TITAN Startup https://titandxp.com/

11 - 50 Employees

See more TITAN offers

Job description

Join us as a personable and technologically savvy Technical Customer Success Manager at Titan. In this role, you'll be the go-to contact for clients, providing support for onboarding, planning, and training. As part of our Solutions team in this leading tech company, we need a self-driven individual with excellent interpersonal skills.

Responsibilities:

Provide personalized support via various channels.
Ensure satisfaction and retention of assigned clients.
Educate customers on features and best practices.
Proactively solve problems with a solution-oriented mindset.
Own overall relationships with clients.

Requirements:

3+ years of CRM or ERP implementation and design experience.
SaaS or software industry experience.
BS in Information Systems/Computer Science.
Technical skills for guiding customers.
Strong problem-solving ability.
Fluent in English, with additional languages a plus (Spanish and French).
Willingness to work remotely in the ET time zone (USA).

Why Join TITAN?:

Titan products are designed for native Salesforce integration and give you code-free, effortless Salesforce experiences. Quite simply, we are the best digital engagement platform for any Salesforce project on the planet.

Our company is growing fast, and we are looking for ambitious and highly-skilled professionals to be part of building something special.

Join us today for the journey of a lifetime!

Diversity Policy:

We believe in equal opportunity.

As a global company, we value and encourage curiosity, diversity, and innovation from our employees, customers, and partners. An equal-opportunity employer, TITAN is committed to a diverse workforce. We do not discriminate in hiring or make any employment decision based on race, gender, culture, physical or mental disability, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics.