Job Title: Revenue Enablement Manager, Customer / Post Sales
Location: Remote US (East Coast Vs. West Coast Preferred - as will support Global team US AND EMEA)
The Opportunity:
Although we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages, and retains elite talent. As a Revenue Enablement Manager within our Revenue Enablement team, you'll play a pivotal role in shaping the success of our post-sales team.
As a Revenue Enablement Manager, you will be responsible for developing and delivering effective enablement strategies that empower our Revenue teams to win more deals and drive revenue growth. You will work closely with our post-sales leadership team to identify areas for improvement, develop content and tools to support our Customer team and measure the impact of our enablement programs. Specifically, you will:
- Be a valued partner to Revenue and post-sales leaders; understand their business, market pressures impacting them, and sales motions with a strategic eye on how to impact the effectiveness of the customer team.
- Partner with Customer Team Leaders to build a plan and roadmap that aligns with business goals.
- Develop and deliver effective enablement programs and training.
- Partner with the Revenue Onboarding Manager and Learning Manager to effectively onboard and ramp new Customer Success team members by driving and owning the Customer Success Team University program.
- Manage projects from conception through execution, ensuring timely delivery within scope and budget.
- Design and develop learning materials for face-to-face and virtual sessions, utilizing innovative and evidence-based approaches.
- Measure the impact of enablement programs and continuously optimize our approach based on data and feedback.
- Collaborate with cross-functional teams, including product marketing, sales operations, partnerships, and customer education, to ensure alignment and consistency in messaging and approach.
- Stay up-to-date on industry trends and best practices in sales enablement and bring new ideas and approaches to the team.
In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to play a pivotal role in shaping the success of our customer success teams. You will have an opportunity to make a difference.
What We're Looking For:
We are seeking a creative, detail-oriented, strategic Revenue Enablement Manager to be a valued partner to our customer team. You'll be responsible for creating and delivering programs, processes, and tools that enable our customer team to be more effective in supporting our Clients and expanding our base. You'll collaborate with sales and customer team leadership to identify and address gaps in the customer team process and work to ensure that our teams have the resources they need to succeed and drive revenue growth.
If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Revenue Enablement Manager for our customer team is the career path for you!
THE TEAM:
Salesloft’s Revenue Enablement team is comprised of seasoned and up-and-coming Enablement Managers, Program Managers, and Instructional Designers who are all aligned on one vision and mission:
- Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
- Mission: Bring science to the art of sales
They are also the epitome of our core values, and every day they… Lead with humility and respect, Earn customer trust, Put team over self, Redefine what’s possible, and Deliver big results.
THE SKILL SET:
- Bachelor's degree or equivalent experience
- 2+ years in an enablement or training role.
- 3+ years in a Customer Success / Account Management role in a SaaS organization
- Strong understanding of post-sales processes.
- Excellent communication and collaboration skills, capable of working effectively with SMEs and stakeholders across the organization.
- Ability to uncover business problems, build and align on a strategy, and then execute the strategy.
- A deep passion for creating engaging learning experiences, instructional materials, and programs within a fast-paced SaaS or tech environment.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Strong analytical skills and ability to measure the impact of enablement programs.
- Strong understanding of SaaS sales and customer success motions and processes.
- Experience with Enablement Platforms (Seismic, Highspot, Workramp, Mindtickle, Articulate Rise, Vyond) is a plus.
- Experience with Salesforce and Salesloft a plus
WITHIN ONE MONTH, YOU’LL:
- Immerse yourself in the Salesloft culture and values through our New Hire Orientation and unique learning programs.
- Start familiarizing yourself with Salesloft's products, services, and learning ecosystem.
- Meet & shadow current members of the Salesloft customer team, ensuring you understand what client conversations look, sound, and feel like.
- Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them.
- Meet key partners in Account Management, Finance, Marketing, Executives, etc. - they will be key relationships for you.
WITHIN THREE MONTHS, YOU’LL:
- Be a product expert and feel comfortable conveying the value of the Salesloft platform.
- Be an expert on our post-sales processes and conversations.
- Be viewed as a trusted partner by the customer leadership team.
- Have a clearly articulated, measurable plan to support our customer team.
WITHIN SIX MONTHS, YOU’LL:
- Continue to focus on your OKRs and delivering strategic plans.
- See tangible improvements in the effectiveness of the Salesloft team based on feedback and learning metrics.
WITHIN TWELVE MONTHS, YOU’LL:
- Be considered a top performer on your team by consistently exceeding your goals.
- Have contributed significantly to the professional development culture within Salesloft.
WHY YOU’LL LOVE SALESLOFT:
At Salesloft, we're not just a company; we're a community built on shared values.
Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.
Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine.
In addition to our stand-out organizational health, G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category.
We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!
Check us out on Glassdoor and see what people LOVE about working for Salesloft!
IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!
WHY SHOULD YOU WORK AT SALESLOFT:
- You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
- You will work with an amazing team you can learn from and teach
- You will experience joining a high-growth/high-trajectory organization
- You will hear, “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
- You will build a community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
- We have a vibrant, open office that utilizes modern technology
- You will grow more here than you would anywhere else; that is a promise
Salesloft embraces diversity and invites applications from people from all walks of life. We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
