Salesforce Administrator

Description

About Benetech  

Benetech believes that equitable access to education is a human right. Our technology and services break down systemic barriers and empower all learners regardless of ability. Around the world, we partner with local communities to expand inclusive and equitable education opportunities. To date we have delivered more than 20 million accessible books helping over 1.5 million students, jobseekers, and adults to read, learn, and pursue their dreams. People at Benetech believe strongly in the mission, and we work hard to embody our Truths each day.

Attracting candidates from all backgrounds  

Our Benetech team reflects the diversity of the people we impact. We hire great people from a wide variety of backgrounds, including members of historically marginalized or oppressed communities because it makes our organization stronger. Research shows that individuals only apply to jobs if they meet all of the qualifications. We know there are great candidates who might not check all of the boxes and possess important skills we haven’t thought of. If that’s you, apply and tell us about yourself. 

The Opportunity

Salesforce Systems Administrator acts as project manager for long-term projects, and the day-to-day configuration, support, maintenance, and improvement of Benetech’s Salesforce instance. The administrator proactively identifies, develops, and deploys new business processes while also ensuring the continued functioning of existing ones, and influencing the product roadmap. This position will work with stakeholders at all levels of the organization, translating technical information into spoken and written communications that are easy to understand. 

Key Responsibilities

• Oversees all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD& sharing rules
• Oversees Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Manages Sandbox environment, deployment to production
• Proactively maintains the system, including security and release updates
• Manages a user support ticketing system
• Works with the manager to create and update the quarterly roadmap
• Manages and prioritizes Salesforce projects independently
• Trains new users and grows the Salesforce skill set across the organization
• Documents changes made in Salesforce

Qualifications

Required: 

• HS Diploma or GED
• Strong understanding of Salesforce and at least 2-5 years of experience as a Certified Salesforce Administrator
• Administrator
• Experience in converting workflows and process builder automation of different complexities to flows
• Excellent project management, communication, and organizational skills
• Ability to liaise with stakeholders at all levels
• Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
• Excellent oral and written communication skills to both management and end-users
• Ability to assess the impact of new requirements on Salesforce and other integrated systems
• Strong computer skills (including Microsoft Word, PowerPoint, Excel, Outlook)

Preferred:

• In-depth knowledge of Salesforce products and their functionalities are a plus
• Understanding of triggers/Apex code knowledge
• Dev/Ops release management experience
• Creating a project roadmap and communication to stakeholders

Travel Obligations: Negligible

Physical Demands and Working Environment: 

The bullet points below are representative of the physical demands and working environment that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform the essential job functions.

• Standard / Remote office setting; proximity to office equipment that includes electronic devices 
• Must remain at a workstation for at least 50% of the time; will need to use equipment that includes electronic devices 
• Perceive and interact with text, media, and people 
• Communicate and accurately exchange information with text, media, and people