Product Specialist - Permitting

Description

Description

The Schneider Geospatial Product Specialist will setup new clients with Schneider Geospatial’s online permit tracking SaaS product, working closely with client contacts to ensure a smooth implementation. Setup activities are followed by client training, workflow documentation, and software configuration to ensure the system will successfully meet or exceed the client’s needs.

Following implementation, our Product Specialist provides excellent remote customer service for clients to ensure success with their products.  An ideal candidate will use problem solving skills to troubleshoot and resolve issues and provide user guidance related to our software products and related technologies.

What you can expect in the role

• Direct engagement with client organizations and their users to understand their processes and integrate our software solutions to improve those processes.
• Be on the frontlines of modernizing government organizations with advanced software technologies.
• Work on small teams with an entrepreneurial attitude.

Responsibilities

• Configuration and deployment of SaaS product updates for new and existing clients.
• Project tracking and status reporting to clients.
• Respond to client support requests, phone calls and emails in a timely manner.
• Support case tracking, documentation, and status reporting to clients.
• Development of documentation and other reference materials to be used for implementation, training, and support.
• Train clients on how to use their Schneider Geospatial SimpliCITY software products.
• Excellent communication, enunciation, and grammar skills (in the English language) are highly important.

Qualifications

• BA/BS or Certificate in Community/Regional Planning, Construction Management and Inspection, Public Administration, or related field.
• One year or more of Permit Software Management/Administration experience is preferred.
• Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
• Solid understanding of municipal permitting and inspection programs is a strong plus.
• Experience with local government (county and municipal) operations, especially pertaining to permitting & licensing, inspections, and/or code enforcement.
• Experience with Schneider Geospatial’s SimpliCITY software products is a strong plus.
• Experience with Structured Query Language (SQL) and Relational Database Management Systems (RDBMS) is a plus.
• Preference will be given to candidates located in the New England region of the U.S.

Successful Permitting Product Specialists will have future opportunities to pursue numerous career paths in our organization, depending on interests and skillset, including product management, project management, software testing/QA, data analysis, and development.