Customer Service Engineer

KTI Talent Indicator is a talent discovery software platform with AI that offers: talent mapping, assessment, and reskilling services with training to companies.

We are looking for a Customer Service Engineer.

Location: Indonesia

Sector: Machine vision and fiber optics

Functions

1. Responsible for installation, commissioning and training of vision inspection system, and machine acceptance.
   
   2. Pay frequent customer visit for pre-sales evaluation and after-sales service to improve customer satisfaction and build strong relationship.
   
   3. Handle machine maintenance, and conduct troubleshooting to solve technical issues.
   
   4. Frequent travel across the country and sometimesoverseas.

Requirements

1. 1+ years of experiences in similar technical services job.
2. Education: Diploma degree or above. Major in mechanical, IT or automation, electrical is preferred.

3. Good communication skills, hard working, self motivated, and a good team player.

4. Knowledge in mechanical and electrical, can read and draw basic drawings.

5. Familiar with office software, such as office and WPS; Know how to use AutoCAD basically

6. Mandarin speaker

Benefits

1. Bonus: Flexible on yearly performance.
2. Travel Reimbursement: hotel, flight ticket, train, taxi, toll, parking.
3. Annual leave: 8 days per year + national legal holidays.
4. Terms of employment: Fixed term contract.
5. Insurances: Following local laws and regulations.
6. Others: Office supplies and necessary tools.

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