Account Coordinator - Colombia

NeoWork is seeking an organized and detail-oriented Account Coordinator to join our team. As an Account Coordinator, you will be responsible for assisting the account management team in providing exceptional customer service and maintaining strong relationships with clients.

At NeoWork, we pride ourselves on delivering innovative and personalized solutions to our clients. As an Account Coordinator, you will play a vital role in supporting client onboarding, managing client accounts, and ensuring smooth operations.

We are looking for someone with excellent communication and organizational skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Assist with client onboarding, including gathering client information and coordinating internal processes
• Manage client accounts and handle inquiries and requests promptly and professionally
• Communicate effectively with clients and internal teams to ensure successful service delivery
• Coordinate with cross-functional teams to meet client expectations and project deadlines
• Prepare and maintain accurate documentation and reports
• Proactively identify and address any issues or challenges that may arise
• Maintain strong client relationships and provide ongoing support

Requirements

• 3+ years of experience in account coordination or similar roles
• At least 1 year of continual cold calling experience
• Excellent English communication and interpersonal skills
• Strong organizational and time management abilities
• Customer-centric mindset with a focus on delivering exceptional customer service
• Ability to thrive in a fast-paced and dynamic environment
• Ability to do high number of calls and text messages, including some administrative tasks on the side

Benefits

• We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA.
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.