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Experienced Quality Analyst with Dutch

75% Flex

FULLY FLEXIBLE

Remote:

Full Remote

Contract:

Full time

Work from:

Bulgaria

Offer summary

Qualifications:

Minimum 2 years BPO process experience, Fluency in Dutch and English.

Key responsabilities:

Ensure quality standards are met or exceeded
Oversee communication quality with clients
Act as a knowledge source for colleagues
Participate in calibration sessions and quality reviews

Destination Workplace Human Resources, Staffing & Recruiting Scaleup https://destinationworkplace.eu/

11 - 50 Employees

See more Destination Workplace offers

Job description

Your missions

There are countless tempting destinations and we all dream about them. The most desirable destination for all of us is the perfect workplace! Our consultants work commits to finding the working environment you thrive in.

The Role: Look after SSC quality standards to be met or exceeded. Oversee agents to ensure quality of both written and spoken communication with the clients. Act as source of knowledge for both – colleague and Client side. Be a key player in all company calibration sessions and process, quality review meetings so as to identify process gaps, analyze complaint root causes and apply training need analysis for new hires.
The Company: The Shared Services Center’s mission is to provide timely, accurate, high quality and cost-effective support to the clients. Deliver on the promise of Service Excellence and delivers real impact for its users.
The Team: Multinational team which ensures quality and compliance to clients’ standards. Experts who want to showcase their professional skills and thrive in a vibrant and innovative environment.
The Offer: Base financial stimuli and social allowances. Special life event packages to ensure work-life balance. Broad portfolio of development trainings to excel your career. Work from home opportunities.
The Candidate: Robust BPO process knowledge and hands-on experience supporting clients and colleagues of at least 2 years. Ability to think-on-your-feet, adapt as situations change and make the best possible decisions with the information at-hand. Competent enough to juggle numerous tasks simultaneously to meet deadlines. Highly articulated in Dutch and English.

If you also think that quality should not only be a promise but a genuine performance, apply now as this is our Partners’ motto too and you obviously speak the same language!

All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment № 3103.