German Customer Service

Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in beautiful Greece! Want to start this next adventure? Check out this position!

We are looking for customer service representatives. In this challenging role you will help end clients solve problems and answer any questions they may have.

Responsibilities

• Handle inbound calls, emails, web phone interactions, live chat, social media, and outbound calls.
• Provide customer and technical support for company products
• Foster positive customer relationships.
• Adapt to changes in inquiries, product updates, and market dynamics.
• Flexible handling of communication channels.
• Uphold high service standards and adhere to quality guidelines.

Our ideal candidate is

A natural team player - we believe in supporting and developing our people,

Someone who loves to give and receive fantastic customer service - we want you to treat every call, email or social media post as an opportunity to delight our customers

Required skills

• Fluent in German
• Working proficiency in English
• Excellent communication skills
• Strong communication and active listening skills
• Empathy and customer-centric approach
• Problem-solving abilities
• Multitasking and time management skills
• Adaptability to changing procedures and technologies
• Positive attitude and effective conflict resolution

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide customer service
• Adaptation to Greek Culture and Greek language Courses,
• Internal employee incentives

Location

Remote, must be based in Greece