High school diploma or equivalent, Experience in customer support.
Key responsabilities:
Maintaining positive and professional attitude
Responding to customer inquiries promptly
Resolving complaints and acknowledging them
Processing orders and communicating with colleagues
Managing junior representatives and ensuring satisfaction
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Elevation is one of the nation’s largest providers of residential solar, storage, energy efficiency, and energy intelligence technology providers.
With a focus on ethical business practices and customer-first values, we are one of the fastest-growing companies in the country, a multiple-year Department of Energy contractor of the year, and recognized as one of the best places to work.
Our services also include energy efficiency retrofitting of homes, branch-level energy metering, and remote visibility through our Curb Energy division and Virtual Power Plant solutions.
By ‘Elevating the Home Energy Experience’ we are leading the transition to clean energy and energy efficiency for consumers, utilities, and enterprises.
We offer the following:
Residential Solar and Storage: Turnkey deployment of residential solar and storage across our multi-state footprint that includes Arizona, California, North and South Carolina, Florida, Nevada, and Texas.
Distributed Energy & Grid Solutions: Aggregated smart homes with metering and control along with smart algorithms to monitor and manage energy consumption, help the homeowner reduce energy expense and shift demand to allow utilities to implement continuous Virtual Power Plant solutions and Active Demand Management strategies.
Data & Diagnostics: Through our Curb Energy technology we provide customers and utilities with real-time visibility to home energy consumption and breaker level detail that enables advanced demand management and HVAC predictive analytics.
Elevation is one of the nation’s largest providers of residential solar, storage, energy efficiency, and energy intelligence technology providers.
With a focus on ethical business practices and customer-first values, we are one of the fastest-growing companies in the country, a multiple-year Department of Energy contractor of the year, and recognized as one of the best places to work.
Desired Qualifications:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Perks and Benefits:
Competitive salary.
Health benefits.
Flexible work arrangements.
Professional development opportunities.
Generous paid time off.
Retirement savings options.
Employee discounts and perks.
Diversity and inclusion initiatives.
Company culture and values.
Opportunities for advancement.
Required profile
Experience
Level of experience:Expert & Leadership (>10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Other Skills
Verbal Communication Skills
Empathy
Record Keeping
Problem Solving
Team Management
Teamwork
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S & E Group LLC
Remote: California (USA), Connecticut (USA), District of Columbia (USA), Maryland (USA), Massachusetts (USA), New York (USA), Oregon (USA), Wisconsin (USA)