Match score not available

Customer Service Representative (REMOTE)

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Experience: 
Expert & Leadership (>10 years)
Work from: 

Offer summary

Qualifications:

High school diploma or equivalent, Experience in customer support.

Key responsabilities:

  • Maintaining positive and professional attitude
  • Responding to customer inquiries promptly
  • Resolving complaints and acknowledging them
  • Processing orders and communicating with colleagues
  • Managing junior representatives and ensuring satisfaction
Elevation logo
Elevation SME https://www.poweredbyelevation.com/
201 - 500 Employees
See more Elevation offers

Job description

Elevation is one of the nation’s largest providers of residential solar, storage, energy efficiency, and energy intelligence technology providers. 
With a focus on ethical business practices and customer-first values, we are one of the fastest-growing companies in the country, a multiple-year Department of Energy contractor of the year, and recognized as one of the best places to work.  

Desired Qualifications:
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Responsibilities:
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Perks and Benefits:
  • Competitive salary.
  • Health benefits.
  • Flexible work arrangements.
  • Professional development opportunities.
  • Generous paid time off.
  • Retirement savings options.
  • Employee discounts and perks.
  • Diversity and inclusion initiatives.
  • Company culture and values.
  • Opportunities for advancement.

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Empathy
  • Record Keeping
  • Problem Solving
  • Team Management
  • Teamwork

Customer Service Representative (B2B) Related jobs