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Customer Service Representative (REMOTE)

UNLIMITED HOLIDAYS - EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - LONG REMOTE PERIOD ALLOWED
Remote: 
Full Remote
Contract: 
Experience: 
Expert & Leadership (>10 years)
Work from: 

Offer summary

Qualifications:

High school diploma or equivalent, Experience in customer support.

Key responsabilities:

  • Maintaining positive and professional attitude
  • Responding to customer inquiries promptly
  • Resolving complaints and acknowledging them
  • Processing orders and communicating with colleagues
  • Managing junior representatives and ensuring satisfaction
Elevation logo
Elevation SME https://www.poweredbyelevation.com/
201 - 500 Employees
See more Elevation offers

Job description

Logo Jobgether

Your missions

Elevation is one of the nation’s largest providers of residential solar, storage, energy efficiency, and energy intelligence technology providers. 
With a focus on ethical business practices and customer-first values, we are one of the fastest-growing companies in the country, a multiple-year Department of Energy contractor of the year, and recognized as one of the best places to work.  

Desired Qualifications:
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Responsibilities:
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Perks and Benefits:
  • Competitive salary.
  • Health benefits.
  • Flexible work arrangements.
  • Professional development opportunities.
  • Generous paid time off.
  • Retirement savings options.
  • Employee discounts and perks.
  • Diversity and inclusion initiatives.
  • Company culture and values.
  • Opportunities for advancement.

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Soft Skills

  • Problem Solving
  • verbal-communication-skills
  • team-management
  • Teamwork
  • record-keeping
  • Empathy

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