Sr. Analyst I, User Assistance

Job Description:

We’re seeking an experienced Technical Content Strategist to join the Content Design team at NextGen Healthcare.
As a technical content strategist, your key responsibility will be maintaining our strategic direction for the company’s technical content. You will also help determine the best content formats to improve consumer engagement.

Job Responsibilities
•    Perform content gap analysis across all products.
•    Perform and lead content audits across all products and deliverables.
•    Provide recommendations for applying metadata to content.
•    Analyze user data, when available, to identify usage trends.
•    Assist with internal styles and standards to help writers produce clear and concise content.
•    Work with content engineer to implement global content changes.
•    Work with writers to understand existing deliverables.
•     compliance team to ensure the content complies with relevant guidelines and policies.
Your tasks
•    Executing the content strategy for Content Design.
•    Identifying content gaps and target audience requirements.
•    Developing a metadata strategy for XML content.
•    Staying updated with the industry trends.
Education Required:  
•    Bachelor’s degree in library science, English, Communications or a related field or an equivalent amount of professional experience.
Experience Required:
•    Successfully implemented a content strategy for XML or modular/topic based technical environments.
•    Using minimalism and other content management best practices
Preferred Qualifications:
•    Experience with topic-based authoring 
•    Experience working with XML-based authoring tools (such as Oxygen XML or XMetal) and DITA concepts
•    Experience using a CMS such as Tridion, AEM, Ixiasoft, or Vasont
•    Experience with git, bitbucket, or a version control system

Knowledge, Skills, and Abilities:
•    Ability to collaborate with writers, managers, and other reviewers in producing and improving content
•    Strategic mindset and good project management skills
•    High level of comfort in working with fully remote, globally distributed teams
•    Knowledge of content management best practices
•    Ability to manage your schedule to meet delivery timelines
•    Exemplary interpersonal, verbal, and written communication skills.
•    Excellent planning and management skills.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.