Norwegian Customer Service

Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customers service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful Greece! Want to start this next adventure? Check out this position!

We are looking for customer service representatives. In this challenging role you will help end clients solve problems and answer any questions they may have.

Responsibilities

• Responsible for handling incoming calls and emails according to the current client’s procedures and processes, which includes customers support with economic matter, processing of sensitive data and in all executed duties always strive to reach the defined key performance indicator targets.
• Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner.
• Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience.
• Work with confidential customer information and treat it sensitively.
• Use software to source and input customer data accurately as related to the inquiry.
• Responsibility for various administrative tasks.
• Present a professional and knowledgeable approach on all customer interactions.

Our ideal candidate is

• A natural team player - we believe in supporting and developing our people,
• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

• Fluent in Norwegian
• Working proficiency in English
• Excellent communication skills
• Experience in Customer Service preferred but not mandatory
  
• Ability to resolve customer concerns and create a seamless customer experience.
  
• Soft Skills, advanced Active Listening and Engagement
  
• Confident, adaptable and Empathetic
  
• Pleasant and positive attitude

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training
• Adaptation to Greek Culture and Greek language Courses,
• Internal employee incentives

Location

Chania, Greece (Remote)