West Coast Account Manager - Retail

Client Overview: Recognized globally for its iconic design and technological innovation, our client is a leading high-end Italian lighting brand, both in the residential and architectural sectors.To assist in their daily operations, we have been hired to assist them in the recruitment of a West Coast Account Manager to support their business growth.

Job title: West Coast Account Manager - Retail

Mission: The West Coast Retail Manager has the primary responsibility to drive retail performance within their designated region. Through consistent planning and execution, they ensure all spaces in their region deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.

Key Responsibilities: 

• Delivers on portfolio goals & targets.

• Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling.

• Partners with Training & Performance to grow team capability in line with portfolio & business goals.
• Holds self & others accountable to consistently deliver a positive customer experience.
• Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio.
• Lead Business & Operations
• Plans & conducts regular & purposeful store visits.
• Optimizes inventory management, proactively seizes opportunities & mitigates risk.
• Partners with marketing & VM & puts forward recommendations to deliver on brand strategy.
• Stays up to date with company's positioning in the marketplace, shares insights & proposes appropriate actions across their portfolio.
• Understand and drive best practices in retail KPI measurement and reporting in the company, ensuring alignment with the company’s vision and business model.
• Support with routine reporting including the monthly management report, Quarterly Business reviews, etc.
• Create ad-hoc analyses as needed, including but not limited to Business Plans, New Market Strategic Plans, etc.

Qualifications and Skills:

• 4-5 years’ experience in area management within the customer service environment

• Prior experience with managing and driving retail results with independent and specialty retailers.
• Proven ability to analyze performance and take appropriate responsive actions.
• Excellent commercial acumen, and ability to review market performance and collaborate on improvement strategies and tactics.
• Excellent organizational skills and a demonstrated ability to multi-task and manage varying stakeholders’ requirements.
• Flexibility to travel throughout your region.
• This role will also generate analyses and insights to further drive growth expansion initiatives within the region.
• Provide analytical support to Head Office during strategic planning, strategic delivery, and other business-critical projects.

Other information: Candidate must show proof of US citizenship/visa/alien registration. No sponsorship will be offered for this role.  

ABOUT CONSEA:

Consea America is a leading executive search firm providing high-quality solutions in search and selection of Middle to Top Management across many industries including Automotive and Manufacturing, Fashion & Retail, Consumer Goods, and Health Care industries boasting long-term relationships both with clients and candidates. 

At Consea, we focus on relationships – with each other, our clients, and our candidates - in fact, serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds, and ideas drive innovation and make us successful. Consea is committed to a recruitment process that results in hiring the best applicants. Consea’s Delivery Team will be responsible for sourcing, pre-selecting, pre-screen, interview, and offer.

Consea promotes equal opportunity through affirmative action in employment. Discrimination is prohibited on the basis of race, color, religion, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, and qualified veteran status. Equal opportunity results when all applicants are treated consistently at every stage of recruitment.