Email and Text Campaign Integration Manager

This is a hybrid position expected to work from our San Jose, CA or Commerce, CA (LA) office up to three (3) days per week and two (2) remotely from home.

THE ORGANIZATION:

Small business owners uplift communities and anchor local economies, while creating opportunities for themselves, their families, their employees, and our neighborhoods. Yet entrepreneurs who are people of color, women, and immigrants often struggle to secure capital and resources, as they are systematically shut out from traditional financing. 

Accion Opportunity Fund Community Development is an unparalleled financial support system that provides these small business owners with access to capital, networks, and coaching. We work to build inclusive and accessible options for these determined business owners. For over 25 years we have served a client base that is nearly 90% women, people of color, or immigrants. 

In addition to providing resources and loans to small businesses, we also conduct original research, advocate for policy changes, and finance community construction projects in low-income neighborhoods through our New Markets Tax Credit program.

Together, we are building a diverse, vibrant community where opportunity, knowledge, and access to capital are within reach.

For more information about us, visit https://aofund.org/

ROLE SUMMARY:

The Email and Text Campaign Integration Manager will be a critical addition to the team, partnering with key business partners that include Marketing, Philanthropy, Business Advising, Sales, and Servicing and our Technology group. The ideal candidate will have experience in campaign management but will have the skills of an effective project manager. The Email and Text Campaign Integration Manager will ensure all campaigns are executed flawlessly to support business objectives. They will work across the organization to manage, execute, and monitor the performance of campaigns and report back results.

JOB DUTIES AND RESPONSIBILITIES: 

• Serve as the intermediary between business partners and technology teams.

• Coordinate the deployment of internal campaigns across various channels, including email, text and print.

• Manage campaign calendars, schedules, and workflows to ensure timely execution and alignment with marketing initiatives.

• Monitor project progress, identify potential risks or roadblocks, and implement solutions to keep campaigns on track.

• Collaborate with cross-functional teams to define key performance indicators (KPIs) and benchmarks for measuring campaign success.

• Monitor campaign performance metrics.

• Develop and ensure campaign implementation follows organizational guidelines.

• Compile regular reports to communicate campaign results, insights, and recommendations.

MUST HAVES: 

• 4 to 6 years of experience in campaign management and execution

• HubSpot expert

• Customer experience and engagement experience, including nurture experience

• Communication skills - write and edit with an acute attention to detail

• Excellent organizational skills 

• Analytical skills with a focus on trends and insights as well as campaign performance

• Team player, able to work cross-functionally across different teams in the organization

• Experience with project and people management – building project plans, directing work across the organization, setting and meeting deadlines

• Strategic thinking and thoughtful problem-solving skills – high-level of emotional intelligence to think through and accurately diagnose the root cause of issues and resolve them

• Adaptable, flexible, and comfortable working quickly under deadlines, balancing competing priorities, and innovating under pressure

• Tenacious and proactive with ability to get things done – proven track record of developing and implementing new or improved systems and processes to achieve strong results 

• A results-oriented mindset and approach

• Ideal candidate also fluent in Spanish

• BA/BS degree or equivalent experience

• Ability to work independently and in a team-oriented, collaborative environment remotely

PERKS AND BENEFITS:

Our mission is what motivates us to come to work each day. We know that happy employees are productive employees, which is why we offer a comprehensive benefits package that includes:

• Competitive salary commensurate with experience.

• An environment that values work-life balance and monthly remote work reimbursements.

• 100% company-funded Medical, Dental, Vision, Life & Disability coverage for employees (Based upon your plan selection). 90% company-funded dependent coverage (Based upon your plan selection) as well as Flexible Spending Accounts.

• Voluntary benefits with payroll deduction for Supplemental Life & AD&D insurance and legal plans.

• Tax deferred & Roth 403(b) Retirement Plan with employer match. 

• Unlimited vacation days, 12 paid holidays, 1 floating holiday, 10 Sick days, and paid parental leave.

We are an equal opportunity employer and committed to improving diversity, equity, and inclusion at

Accion Opportunity Fund. AOF does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range*: $79,591 - $99,072

*Please note that the above salary range is a national range, and compensation is dependent upon the candidate’s experience and skill level.