ServiceNow Solution Architect

Join The Whole Group. We simplify the deployment and extraction of value from cutting-edge SaaS products. 

At The Whole Group, we like to keep things simple: we hire the best people and team up with leading Platform & Product experts to get great results for the most innovative brands out there. Let's get creative together and revolutionize how businesses operate, ensuring they stay true to their commitments to employees, customers, and partners alike. Service is key. If you're passionate about ServiceNow and making a real difference, come join us!

Here's how we do it: We work closely with top tech teams to create fast and reliable ways to improve companies. Our global team of experts collaborates with ServiceNow to make their products even better.

Why join us? We love ServiceNow and make it easy for companies to use their products. Together, we create amazing experiences for users using data to guide us.

Our mission: We're all about building a diverse team of ServiceNow experts to shape the future of work. Our purpose-driven RiseUp collaboration with university and state leaders propels this mission. 

As a people-first organization, we strive to be a company people want to join. We value diversity and welcome people from all backgrounds. The Whole Group knows that a diverse team is a more effective team.  The description of this role includes a lot of industry jargon and several different attributes we’re looking for; you may not have them all or understand every piece of the terminology, that’s Ok, apply anyhow!

Join us at The Whole Group and be part of a team that values you.

Responsibilities

The ServiceNow Solution Architect will utilize your ServiceNow expertise and experience to architect, design, develop and deploy solutions utilizing the ServiceNow platform. You will drive a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Solution Architect is an experienced subject matter expert and focuses on development and delivery of value-added integration and consultative services in the area of Enterprise solutions, designing, deploying and integrating various product sets.

• Lead project teams to deploy solutions on the ServiceNow platform
• Lead complex programs of multiple resources
• Lead the architecture and design of complex solutions built on / extended from ServiceNow out-of-the-box (OOB) capabilities
• Lead the creation of written and contractual deliverables, ensuring appropriate clarity and quality
• Lead client demos, build previews, and working sessions
• Lead integration design sessions with relevant stakeholders (ServiceNow platform team, third-party administrators, end-users)
• Lead client workshops as process and technical expert
• Escalation point for project team for any technical issues
• Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
• Participate in pre-sales cycle as technical expert

Experience

• 5+ years large program experience leading architecture and design.
• 5+ years of experience implementing ServiceNow solutions and workflows.
• 3+ years’ experience with web technologies including API’s / CSS / XML / HTML / Web Services.
• Working knowledge of JavaScript design and development.
• 3+ year experience in REST Web Services development and integration.
• Experience with Agile, Scrum and SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment.
• Knowledgeable on ServiceNow Best Practices and Procedures.
• Ability to communicate technical information in business terms.
• Demonstrated ability to own and resolve complex technical issues.
• Ability to independently plan deliverables and coordinate with team-members.
• Excellent trouble-shooting skills and the ability to logically think through problem situations.
• Must possess excellent verbal and written communication skills to create and present documentation or proposals for projects/tasks.
• Prior experience mentoring and providing technical leadership.
• 5+ years’ experience as a ServiceNow Architect, Administrator, Developer, or Implementation Specialist.
• Certified ServiceNow Implementation Specialist (CIS) in at least one module (preferably CSM) Certified ServiceNow Administrator (CSA) 
• Certified ServiceNow CSM Professional Plus Suite, a plus