This position reports to: Manager Operations
Overview: At Atlas Travel & Technology Group, our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way. This is who we are, our culture. Senior Corporate Travel Consultants provide travel services for our established corporate accounts. Senior Corporate Travel Consultants must have a working knowledge of the company’s technologies that are associated with corporate travel such as but not limited to GDS (Sabre preferred), online booking tools and travel booking software.
Responsibilities and Duties:
- Efficiently and accurately process air, car, limo and rail for both domestic and international travel itineraries, group bookings, and all other travel needs
- Working knowledge and usage of all company supported tools and resources that relate to corporate travel bookings such as but not limited to: GDS; Booking Builder; Groundspan; internal and external rate desks; GDSX; Cirium; omnichannel communication system and online booking tools.
- Adhere to company policies as well as account specific travel policies
- Maintain confidentiality and comply to security and PCI policies
- Interpret fare quotes to include all resources including GDS, internet and consolidators
- Promote account specific and/or company preferred vendors
- Keep current of industry knowledge to include industry and vendor updates, changes and new products
- Understand and maintain established contractual service level agreement goals related to but not limited to response time and quality of work; consistent usage of quality control product; proper usage of profile information
- Maintain benchmark of 250 transactions per month
- Meet annual training requirement hours
- Always provide above and beyond customer service and document value adds
- Always maintain professionalism with clients and co-workers
- Requires a minimal amount of travel
Skills/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to work effectively as part of a team
- GDS skills (Sabre preferred)
- Strong communication and customer skills
- Above average geography skills and resources
- Working knowledge of Outlook, Excel and Word
- Problem solving, critical thinking skills
- Must be detailed oriented, great with organization and great follow through
- Customer service experience
Core Competencies:
Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company
- Initiative and Creativity
- Judgement
- Cooperation / Teamwork
- Quality of Work
- Reliability
- Support of Diversity
Education and/or Experience:
- Minimum of 5 years Corporate Travel Consultant experience
PC Skills:
Internet searching, MS Office, industry tools
Language Skills:
Ability, to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customer, clients and other employees of the organization.
Physical and Mental Demands:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
- Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
- Requires ability to move about to access file cabinets, office equipment, etc.
- Requires ability to operate a computer, telecommunication’s devices and other office equipment for prolonged periods of time throughout the work day.
- Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
- Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require ability to receive detailed information through oral communication, in person or via telephone, and to make fine discriminations in sound.
- Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.
- Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.
Travel (for positions requiring travel):
- Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a remote environment.
